topic Re: I can't sign in at https://archicadapi.Graphisoft.com. in Archicad C++ API

I can't sign in at https://archicadapi.Graphisoft.com.

LeeJaeYoung — Tue, 27 Sep 2022 10:48:37 GMT

I can't sign in at https://archicadapi.Graphisoft.com.

Re: I can't sign in at https://archicadapi.Graphisoft.com.

Karl Ottenstein — Tue, 27 Sep 2022 13:11:08 GMT

Graphisoft is having a server problem related to GSID sign-in.

it seems to be working now?

Re: I can't sign in at https://archicadapi.Graphisoft.com.

LeeJaeYoung — Wed, 28 Sep 2022 13:45:14 GMT

it doesn't work yet.

Re: I can't sign in at https://archicadapi.Graphisoft.com.

Karl Ottenstein — Wed, 28 Sep 2022 14:24:37 GMT

Works fine for me. I signed out and then back in just now.

Re: I can't sign in at https://archicadapi.Graphisoft.com.

LeeJaeYoung — Wed, 28 Sep 2022 14:38:12 GMT

Can't connect to sign in.

Re: I can't sign in at https://archicadapi.Graphisoft.com.

Karl Ottenstein — Wed, 28 Sep 2022 15:33:34 GMT

Have you tried a different browser? I.e., if the error is from Microsoft Edge, have you tried Chrome?

Has anything about your firewall, etc, changed? Do you have a VPN, so that you can temporarily appear to not be connecting from Korea in case there is some strange IP thing going on?

Re: I can't sign in at https://archicadapi.Graphisoft.com.

LeeJaeYoung — Wed, 28 Sep 2022 18:00:31 GMT

Chrome has the same problem.

You blocked Korea.
I can only access with vpn.

Why do they do this?

Re: I can't sign in at https://archicadapi.Graphisoft.com.

Karl Ottenstein — Wed, 28 Sep 2022 18:02:03 GMT

Thanks for reporting that you can log in using a VPN. I'm sure there is nothing intentional directed at Korea... and have asked Graphisoft to follow up on this problem you are having.

Re: I can't sign in at https://archicadapi.Graphisoft.com.

Noemi Balogh — Thu, 29 Sep 2022 07:15:23 GMT

Hi @LeeJaeYoung,

As Karl said, we have no intention to exclude South Korea from our API site. Your issue seems to be individual at the moment, so may I ask you to get in touch with our Developer Support team: https://graphisoft.atlassian.net/servicedesk/customer/portals

They will be able to help you fix this.

Thank you,
Noémi

Re: I can't sign in at https://archicadapi.Graphisoft.com.

LeeJaeYoung — Thu, 29 Sep 2022 10:48:24 GMT

1. It is possible to connect with vpn.

https://archicadapi.Graphisoft.com.

2. Here it is said that the password is wrong.

https://Graphisoft.atlassian.net/servicedesk/customer/portals

Re: I can't sign in at https://archicadapi.Graphisoft.com.

Noemi Balogh — Fri, 30 Sep 2022 06:21:12 GMT

Did you register separately to the service desk site? It is not working with GSID registrations.

Re: I can't sign in at https://archicadapi.Graphisoft.com.

LeeJaeYoung — Fri, 30 Sep 2022 06:30:16 GMT

Is it okay if I ask what kind of place this is?
Once you have signed up.
We are sharing questions and answers in the community.
At graphisoftapi, you sign up, download, and study.

Re: I can't sign in at https://archicadapi.Graphisoft.com.

Noemi Balogh — Fri, 30 Sep 2022 06:49:39 GMT

The site I shared here is the official support channel of API developers. Since your issue is with the API site, they can help you find a solution.

Re: I can't sign in at https://archicadapi.Graphisoft.com.

LeeJaeYoung — Sat, 08 Oct 2022 05:24:18 GMT

graphisoftid.Graphisoft.com

graphisoftid.Graphisoft.com/Account/ServiceLogin?Application=Graphisoft&ReturnUrl=https://Graphisoft.com/

It doesn't work here either. Sing in doesn't work at all. ㅠㅠ

Re: I can't sign in at https://archicadapi.Graphisoft.com.

Noemi Balogh — Mon, 10 Oct 2022 07:03:54 GMT

I have no further idea, so I reported your case to our IT. Will get back to you in private message once I get feedback from them. (In case we find a solution in the meantime I will post it here too.)

Re: I can't sign in at https://archicadapi.Graphisoft.com.

Noemi Balogh — Tue, 18 Oct 2022 09:19:43 GMT

Turned out to be a local issue at LeeJaeYoung. In case you experience anything similar, please contact your local support for further assistance.

Re: I can't sign in at https://archicadapi.Graphisoft.com.

LeeJaeYoung — Tue, 18 Oct 2022 09:27:28 GMT

Thank you so much