topic Re: Crash in AC 25: Caused by "Element information > element's surface" in Project data & BIM

Crash in AC 25: Caused by "Element information > element's surface"

Arch Willingham — Thu, 30 Jan 2025 11:25:38 GMT

In Archicad 25, if I click on Window > Pallets > Element information > element's surface and then click on a slab (any type), Archicad 25 immediately crashes.

It does not do it with walls, roofs, etc. I have tried different types of slabs but all kill it.

Bug ID: AC25-2022-01-06-23-10-54-1857

Any ideas?

Re: Crash in AC 25: Caused by "Element information > element's surface"

Patrick M — Thu, 06 Jan 2022 23:51:02 GMT

Just confirmed this crash is repeatable on multiple files. Report to GSNA, your local reseller, or any other contacts at graphisoft... definitely a bug that will need to be picked up in a future update/hotfix

Re: Crash in AC 25: Caused by "Element information > element's surface"

Arch Willingham — Thu, 06 Jan 2022 23:53:54 GMT

OK...I filed a bug report.

Thanks!

Re: Crash in AC 25: Caused by "Element information > element's surface"

Minh Nguyen — Fri, 07 Jan 2022 13:38:24 GMT

Hello,

Thank you very much for the report and I am very sorry for the problem!
Based on the crash report, I found that this is a known problem, recorded as DEF-5895. Due to missing calculation rules, the crash happens with the Element Information palette.

The issue will be fixed in Update 3 for Archicad 25.

I hope this answers your question. Once again, we are very sorry for the inconvenience! Please let us know if you have any further comments!

Thank you very much!

Best regards,

Minh

Re: Crash in AC 25: Caused by "Element information > element's surface"

kevin b — Mon, 24 Jan 2022 15:41:47 GMT

I am having same issue, hopefully fixed soon.

Re: Crash in AC 25: Caused by "Element information > element's surface"

Arch Willingham — Mon, 14 Feb 2022 23:19:07 GMT

Its been almost six weeks with no resolution. Has development of Archicad 25 stopped? Are there any updates planned?

Re: Crash in AC 25: Caused by "Element information > element's surface"

Barry Kelly — Tue, 15 Feb 2022 00:44:28 GMT

There is a 'Preview' update that is available for certain language versions that say this issue has been fixed.

https://community.graphisoft.com/t5/What-s-new/Archicad-25-Update-5000-Preview-Released/td-p/328899

You could try that if you are using one of those language versions.

Or wait a little longer for the proper update.

Barry.

Re: Crash in AC 25: Caused by "Element information > element's surface"

Patrick M — Tue, 15 Feb 2022 17:14:48 GMT

problem is; I manage over 6 dozen licenses and their projects, bim servers, libraries, etc... trying to coordinate all that and expect them to run updates with every beta preview would be impossible... don't need half releases or "wait until (insert date/release version here)" promises.

Re: Crash in AC 25: Caused by "Element information > element's surface"

MichaelWelch — Wed, 16 Nov 2022 11:23:22 GMT

Is it fixed?

Re: Crash in AC 25: Caused by "Element information > element's surface"

Barry Kelly — Thu, 17 Nov 2022 03:48:35 GMT

Why not try it and let us know?

Barry.

Re: Crash in AC 25: Caused by "Element information > element's surface"

Arch Willingham — Thu, 17 Nov 2022 12:08:05 GMT

This is a fairly old post. They sent out a hot fix earlier this year that fixed it. I have since upgraded to AC 26 and it works too.