topic Re: Crash on certain workstations... in Project data & BIM

Crash on certain workstations...

vfrontiers — Tue, 19 Jun 2007 23:11:04 GMT

I am searching for possible reasons why certain files will crash when opening on one workstation on my network, but not crash on others. This is the 2nd firm I've worked for where this happens...

At location A, one workstation will crash when opening certain files. Upon opening, it makes it thru all the library loading and reporting and gets to the plan view and crashes. Just disappears, so no bug reporter... File will show as IN USE when it's next opened (obviously, as it wasn't shut down properly).

Differences between this workstation and another that has no problems, are few... Crashing machine has two monitors, both run XP Home... Both have same build of ArchiCAD. Specs are relatively similar... 2.6 ghz vs 2.8ghz HT... Both have no NETWORK TROUBLES...

But with other files, both computers work just fine. I've tried my best to match things like MAPPED DRIVE letters, etc.

Same thing is now happening at my new firm. My laptop will not open a file from the server while all other workstations will. Here, I am running XPHome on my laptop while the workstations are on XP PRO.

Anyone?

Re: Crash on certain workstations...

vfrontiers — Tue, 19 Jun 2007 23:13:50 GMT

Also, same thing happens with AC 11...

I am guessing at a couple possible reasons...

PATH NAMES may be too long?

LIBRARIES or other attached paths may be causing problems.

help!

Re: Crash on certain workstations...

Aaron Bourgoin — Tue, 19 Jun 2007 23:16:30 GMT

This has been happening to me in an an office where both Macs (mac-intel & PPC) and PCs have touched the projects.

The solution seems to have been deleting the Preferences files as per notes on the ArchiCAD Wiki on the machine that crashes.

Hope that solves the problem.

Re: Crash on certain workstations...

vfrontiers — Wed, 20 Jun 2007 16:22:39 GMT

Aaron,

My old office did have a Mac in the mix... but this one does not. I tried nixing the prefs... but the problem still exists..

Thanks,
Duane

Re: Crash on certain workstations...

David Pacifico — Thu, 21 Jun 2007 13:06:58 GMT

Hello Duane
What I have to do sometimes is:
Start ArchiCAD and open a new file with the default template. Let it load everything. Let the little ArchiJury window open and close it. Sometimes I'll quickly draw a few wall and open the 3D window.

I'll close that file and open the one that crashed on opening and it will be fine.

Re: Crash on certain workstations...

vfrontiers — Thu, 21 Jun 2007 14:39:43 GMT

David,

I have really tried everything... from opening with 11 to starting a new file and MODULING everything into it from the tainted file....

So yesterday the new computer arrived... loaded w/ XP Pro and voila... no problema..

I realize that Graphisoft has had the XP PRO on the REQUIREMENTS list and it would seem necessary for a server type situation....

Re: Crash on certain workstations...

Anonymous — Thu, 15 Nov 2007 09:53:24 GMT

One other reason, which we recently discovered in our office is the video card. We had 2 stations that were constantly getting bug reports while the other 3 had nowhere near the same amount of trouble. We narrowed it down to the type of video card, replaced both of them with NVIDIA brand cards and have not had anywhere near the amount of trouble we were having previously. (productivity has improved greatly...)

Re: Crash on certain workstations...

Erika Epstein — Thu, 15 Nov 2007 10:52:53 GMT

Duane, I've had this happen occaisionally on both my machines, xp pro. Doing as David a new and reset works for me. Cleans out the cobwebs.