topic Re: Bim Cloud, no more licenses available in Project data & BIM

Bim Cloud, no more licenses available

Anonymous — Tue, 25 May 2021 14:07:55 GMT

Hello,

I created a Bim Cloud server with 3 different users, all of them with full acess but only one at the time can log in and work online in the shared project, the others receive a message saying no more licenses are available and are forced in offline mode.

About an hour ago it worked briefly and we managed to send messages but after updating the project we get the message that no more licenses are available and stay offline.

We have the same version of archicad and bim cloud installed, restarted the PC after installing, codemeter is updated too but no luck so far.

Re: Bim Cloud, no more licenses available

Podolsky — Tue, 25 May 2021 14:31:29 GMT

Have you intent to use Bim Cloud Basic or Bim Cloud?
Bim Cloud Basic is free to use and can have as many users as you like, when Bim Cloud requires additional license per user.
Take a look at this, as then it will be more clear - is it program bug or something is set wrong during server installation.

Re: Bim Cloud, no more licenses available

Anonymous — Tue, 25 May 2021 14:48:41 GMT

Hello, thank you for your reply,

I installed the regular ??? Bim Cloud not the Basic,

I will try to install the Basic, do i have to install in only one PC or do i have to install it all Pcs that are going to use the shared project?

Re: Bim Cloud, no more licenses available

Podolsky — Tue, 25 May 2021 15:41:25 GMT

Bim Cloud Basic you are installing into only one computer. Graphisoft recommends to use separate machine for that - not workstation. But if your project is not huge and the team is only 3 people - it's OK to run it in one of your working computers.

The difference between Bim Cloud Basic and BIM Cloud that Bim Cloud (licenced one) can support several ArchiCAD versions at the same time and another advanced features that are not really relevant for small practise, especially when they are just beginners.

Re: Bim Cloud, no more licenses available

Noemi Balogh — Tue, 25 May 2021 17:04:15 GMT

Hi All,

You don't need to reinstall BIMcloud to get BIMcloud Basic. Please follow the instructions of this article: https://helpcenter.graphisoft.com/knowledgebase/87159/

Once you downgraded BIMcloud to BIMcloud Basic, it should solve your issue.

Kind regards,
Noémi

Re: Bim Cloud, no more licenses available

Anonymous — Wed, 26 May 2021 05:34:48 GMT

Hello,

Thank you for the help, it was in fact the Basic version, everything is working as intended now.

Have a good day

Re: Bim Cloud, no more licenses available

Anonymous — Wed, 26 May 2021 07:55:55 GMT

Hello again,

We have onother issue with one of our users,

he can't join the project because archicad can't create a cacheinfo.xml file

Any suggestions?

Re: Bim Cloud, no more licenses available

Anonymous — Wed, 26 May 2021 08:10:31 GMT

We managed to fix the error by deleting the folder where the file is placed, closing all instances of archicad 24 and let the program create a new one.