topic Re: BIMx - app crashing when trying to use Cardboard VR in BIMx

BIMx - app crashing when trying to use Cardboard VR

Anonymous — Tue, 09 May 2023 12:53:25 GMT

Hi folks,

Today I've been trying to use BIMx to show a client around a project on an iPhone. The app opened fine and I accessed & zoomed around the 3D model with no issues, however whenever I try to access the Cardboard VR option the app crashes.

I've tried several different phones and several different projects, including the Demo project, but have been having the same issue.

Has anyone else experienced this, as we never have before!!

Cheers

Re: BIMx - app crashing when trying to use Cardboard VR

Barry Kelly — Thu, 05 Mar 2020 02:42:27 GMT

I just tried on an old iPhone with IOS 10.3.4.
Opened demo model in BIMx Pro with Cardboard VR and had no problems.
I can't run BIMx Lab on that phone.

What BIMx app are you using (standard, Pro, Lab) and what IOS version do you have?

Maybe someone else with the same setup could test it.

Barry.

Re: BIMx - app crashing when trying to use Cardboard VR

Anonymous — Thu, 05 Mar 2020 03:09:24 GMT

Cheers Barry

BIMx standard version 2020.1.2574
iPhone 6s 13.3.1
iPhone 7 13.3

Crashes every time on both

We've just tried it on an android P20 and it worked OK, and I've just downloaded BIMx Lab onto the iPhone 6s which also works fine.

Re: BIMx - app crashing when trying to use Cardboard VR

Anonymous — Fri, 06 Mar 2020 00:01:42 GMT

FYI - feedback from Graphisoft:

"This issue is related to the latest iOS update. Starting from iOS 13.3.1 the Cardboard VR feature is not available anymore in the BIMx and BIMx PRO apps because of some functions that became deprecated in this iOS version. We are already working hard on a partial solution and the app will not crash in the upcoming update. We will release this update as soon as possible to avoid the crashes."

Re: BIMx - app crashing when trying to use Cardboard VR

Barry Kelly — Fri, 06 Mar 2020 03:22:09 GMT

Thanks for letting us know.

Good job my old phone can't upgrade to IOS 13.3.1
Not that I use the Cardboard VR very often.

Barry.

Re: BIMx - app crashing when trying to use Cardboard VR

Jody S Keppers — Tue, 24 Mar 2020 18:13:55 GMT

I have the same problem on my iPhone XR.

For me the solution was to switch to the BimX Lab app. BimX Lab works well.

Re: BIMx - app crashing when trying to use Cardboard VR

Anonymous — Wed, 16 Dec 2020 10:10:38 GMT

PrendosJoe wrote:
Hi folks,

Today I've been trying to use BIMx to show a client around a project on an iPhone. The app opened fine and I accessed & zoomed around the 3D model with no issues, however whenever I try to access the Cardboard VR option the app crashes.

I've tried several different phones and several different projects, including the Demo project, but have been having the same issue.

Has anyone else experienced this, as we never have before!!

Cheers

Something is similar happen whenever I tried to open the app app start's glitching and crashing I had tried to reinstall it but it doesn't solve my issue.

Re: BIMx - app crashing when trying to use Cardboard VR

Anonymous — Thu, 24 Dec 2020 08:29:00 GMT

PrendosJoe wrote:
FYI - feedback from Graphisoft:

"This issue is related to the latest iOS update. Starting from iOS 13.3.1 the Cardboard VR feature is not available anymore in the BIMx and BIMx PRO apps because of some functions that became deprecated in this iOS version. We are already working hard on a partial solution and the app will not crash in the upcoming update. We will release this update as soon as possible to avoid the crashes."

I have the same issues with Google Cardboard app, and other Google Cardboard apps/games from the Play Store. Sometimes I get a splash screen, sometimes not, but phone says "Unfortunately, <<insert app name>> has stopped."

Re: BIMx - app crashing when trying to use Cardboard VR

Anonymous — Tue, 29 Dec 2020 18:15:06 GMT

Tylerbar wrote:
...whenever I tried to open the app app start's glitching and crashing...

Hi,

Can you send us a Feedback email to bimx@graphisoft.com from the menu of the app, please?
The technical data in its footer could help us to identify the root problem as we know about a similar issue appeared recently on Google Pixel phones only.

Regards,
Gyuri

Re: BIMx - app crashing when trying to use Cardboard VR

Anonymous — Mon, 15 Feb 2021 09:10:54 GMT

PrendosJoe wrote:
Hi folks,

Today I've been trying to use BIMx to show app client around a project on an iPhone. The app opened fine and I accessed & zoomed around the 3D model with no issues, however whenever I try to access the Cardboard VR option the app crashes.

I've tried several different phones and several different projects, including the Demo project, but have been having the same issue.

Has anyone else experienced this, as we never have before!!

Cheers

Have you updated the app?

Re: BIMx - app crashing when trying to use Cardboard VR

Anonymous — Sat, 17 Jul 2021 06:24:42 GMT

PrendosJoe wrote:
FYI - feedback from Graphisoft:

"This issue is related to the latest iOS update. Starting from iOS 13.3.1 the Cardboard VR feature is not available anymore in the BIMx and BIMx PRO apps because of some functions that became deprecated in this iOS version. We are already working hard on a partial solution and the app will not crash in the upcoming update. We will release this update as soon as possible to avoid the crashes."COC MOD Apk

When the update will come??COC MOD

Re: BIMx - app crashing when trying to use Cardboard VR

George_Daniels — Sat, 25 Sep 2021 09:33:48 GMT

Hey now, I am facing the same issue sir.

app crashing when trying to use Cardboard VR as well.

Re: BIMx - app crashing when trying to use Cardboard VR

Noir09 — Mon, 27 Sep 2021 05:03:41 GMT

New update is out...you can check it on app store and play store. new version is 2021.3704

Re: BIMx - app crashing when trying to use Cardboard VR

Minh Nguyen — Wed, 29 Sep 2021 08:16:48 GMT

Hello,

Thank you very much for the report and I am very sorry to hear about the experience!

I would like to make sure that the issue is happening with the latest update for the OS and BIMx app is installed. If this doesn't help with the issue, please send a feedback within the app. This will help us to investigate further with the information that comes with the feedback!

Thank you very much for your help!

Best regards,

Minh