topic Re: Trying to open BIMx files on the online web viewer in BIMx

Trying to open BIMx files on the online web viewer

archanom — Thu, 23 Jan 2025 10:36:43 GMT

Hi all. I am trying to open my BIMx models directly in the online web viewer, but they just keep churning and won't open. Anyone have any insight as to why this is happening? I've tried several of my models. Thanks!

Re: Trying to open BIMx files on the online web viewer

Nuge — Tue, 29 Nov 2022 09:23:20 GMT

Its because Graphisoft wont pay for decent bandwidth or servers, BIMx on the web is a joke dont bother

Re: Trying to open BIMx files on the online web viewer

archanom — Tue, 29 Nov 2022 15:44:25 GMT

Oh. Is that it? Ugh. Thanks.

Re: Trying to open BIMx files on the online web viewer

Benjamin Dani — Thu, 01 Dec 2022 06:24:58 GMT

Hello,

Thank you very much for your question!

Could you please give us more insight on the issue:

in what status do you experience the loading stuck?
in which browser did you try to open the model?
is it happening in other browsers too?
is it working in incognito mode?
have you tried reloading the webpage after deleting the cache?
(in Chrome this can be done by following the steps here; cmd+shift+r keyboard shortcut)
is it possible to reproduce the issue in the sample model too?

If none of the above helps, please write an e-mail to BIMx@Graphisoft.com and send us the problematic BIMx Hyper-model for further investigation.

Kind regards,

Re: Trying to open BIMx files on the online web viewer

Roland Szabo — Mon, 05 Dec 2022 16:22:16 GMT

@archanom FYI we just updated BIMx Web Viewer to version 4389 on BIMx Model Transfer which might resolve this issue. See more details in BIMx News. Note that we're working on a next-gen browser and desktop application, bringing improved loading performance and other benefits within a few months.
Feel free to reach out to our BIMx experts on the above-mentioned mailbox (our primary support channel) if the loading issue still persists or if you have any other questions.

Re: Trying to open BIMx files on the online web viewer

archanom — Mon, 05 Dec 2022 17:04:49 GMT

That's great news. Thank you Roland.

Re: Trying to open BIMx files on the online web viewer

Ezekielles — Mon, 08 Apr 2024 09:11:16 GMT

@Benjamin Dani wrote:
Hello,

Thank you very much for your question!

Could you please give us more insight on the issue:
in what status do you experience the loading stuck?
in which browser did you try to open the model?
is it happening in other browsers too?
is it working in incognito mode?
have you tried reloading the webpage after deleting the cache?
(in Chrome this can be done by following the steps here; cmd+shift+r keyboard shortcut)
is it possible to reproduce the issue in the sample model too?

If none of the above helps, please write an e-mail to BIMx@Graphisoft.com and send us the problematic BIMx Hyper-model for further investigation.

Kind regards,

I've hit a bit of a snag trying to open my BIMx models directly in the online web viewer. No matter which model I try, they just keep churning away without actually opening. It's like they're stuck in a perpetual loading loop. I'm scratching my head trying to figure out what might be causing it. Any tip would be much appreciated.

Re: Trying to open BIMx files on the online web viewer

Roland Szabo — Mon, 08 Apr 2024 10:56:47 GMT

Please check if any other models load, e.g. this one: https://bimx.graphisoft.com/model/e1741614-826b-4412-a1da-a7b76ada0e6a

Also, ensure you have enough (5+ GB) free disk space and use a supported browser.

If only your models fail to load, please send a report mail from BIMx Web's loading error dialog. Such an email includes useful technical details. Alternatively, send the model's URL directly to bimx@graphisoft.com, and our Technical Support Team will investigate the issue soon.