topic Re: problems uploading to bimx portal in BIMx

problems uploading to bimx portal

Anonymous — Tue, 09 May 2023 13:19:54 GMT

Having problems uploading my files to he bimx portal

I don't know how to allow bimxuploader access to the web? any thoughts?

Re: problems uploading to bimx portal

Anonymous — Wed, 23 Oct 2013 18:11:16 GMT

Having the same problem. Sorry can't help just wanted the email alert when someone chimes in.

Re: problems uploading to bimx portal

Anonymous — Thu, 24 Oct 2013 14:25:53 GMT

Same problem here. Can't upload to Public or Private Folder. Furthermore, when you click on the button to report a license problem (when uploading to a Private Folder), it takes you to a bad link.

Re: problems uploading to bimx portal

Anonymous — Wed, 30 Oct 2013 02:25:54 GMT

Lennox wrote:
Having problems uploading my files to he bimx portal

I don't know how to allow bimxuploader access to the web? any thoughts?

Same problem here, maybe it's the antivirus? I've checked my firewall and it's fine.

I have tried from Windows 8, maybe that's the problem.

Re: problems uploading to bimx portal

Barry Kelly — Wed, 30 Oct 2013 04:00:39 GMT

I think this is going to be a nightmare for some users.
I use 2 machines.
One is a PC that runs Symantec Endpoint Protection which controls the firewall globally across the company - the firewall is not controlled on the actual PC.
The other is a laptop that does not run Symantec but has its own antivirus protection.

On the laptop I got the message it couldn't connect but then it asked if I wanted to allow the connection.
I said yes and it all works great now.

On the PC no such luck - just the message that it can't connect.
No option to allow the blocked content.
The silly thing is I can access the BIMx website, log in see the files there, etc.
The publisher even says I am connected and logged in.
It just won't upload the files.
So now I will have to tackle our IT dept. and try to explain what is happening.
I just hope it is an easy fix as I would hate to do this individually for all potential users (100+).
If I get a result I will post back.

Barry.

Re: problems uploading to bimx portal

Barry Kelly — Wed, 30 Oct 2013 09:37:14 GMT

I am still waiting to hear back from our IT dept. to see if it something on their end but I thought I would try BIMx in 16 and that uploads just fine.
And I don't see any firewall settings relating to version 16 BIMx at all.
That was the first time I have uploaded to the server from 16 and it just worked straight off.

Just tried straight BIMx upload from 17 and that goes nowhere at all.
Doesn't even let me choose a private folder.

Barry.

Re: problems uploading to bimx portal

Anonymous — Wed, 30 Oct 2013 12:18:24 GMT

I have given up!

I didnt get any joy from the reseller - as I only have an SSA rather than UAS account ( with technical support ) . I have ended up uploading to dropbox with no problems at all.

Re: problems uploading to bimx portal

Csaba Kezer — Tue, 05 Nov 2013 09:12:10 GMT

Hey Guys,

If you have upload issues please send an e-mail to bimx [at] graphisoft [dot] com with your registered BIMx email address and your WIBU/CodeMeter key number(s). Please also state that at which step do you get stuck and which error message appears? There might be an issue with some of your account settings what we would like to check out.

Barry: When you try to choose a Private folder, have you created one already at the BIMx Transfer Site? In my experience you can only choose from your already existing Private folders and can't create a new one during upload.

Regards,
Csaba

Re: problems uploading to bimx portal

Barry Kelly — Tue, 05 Nov 2013 09:25:15 GMT

Hi Csaba,
I can now see the "Root" folder when I try to publish so I am not sure what that problem was.

The strange thing for me is I can't publish from my work PC but I can from my laptop using exactly the same WIBU key.

My PC does have a network controlled firewall where-as my laptop doesn't.
But they are both using exactly the same network.
I had our IT dept. have a look at it but they had no luck.
I was going to wait until the next hotfix when the user name issue is supposed to fix the problem.

It must be the firewall as my laptop had a message when I first tried that it couldn't access and did I want to allow it - which I did.
My PC however has never displayed this message.

Barry.

Re: problems uploading to bimx portal

Csaba Kezer — Tue, 05 Nov 2013 09:54:31 GMT

Barry wrote:
Hi Csaba,
I can now see the "Root" folder when I try to publish so I am not sure what that problem was.

The strange thing for me is I can't publish from my work PC but I can from my laptop using exactly the same WIBU key.

My PC does have a network controlled firewall where-as my laptop doesn't.
But they are both using exactly the same network.
I had our IT dept. have a look at it but they had no luck.
I was going to wait until the next hotfix when the user name issue is supposed to fix the problem.

It must be the firewall as my laptop had a message when I first tried that it couldn't access and did I want to allow it - which I did.
My PC however has never displayed this message.

Barry.

Do you have a space or a special character in your username on the PC but not on the laptop? (Upload won't work until HF #4 if you have space or national character in your windows username)

Re: problems uploading to bimx portal

Barry Kelly — Wed, 06 Nov 2013 00:49:02 GMT

Csaba wrote:
Do you have a space or a special character in your username on the PC but not on the laptop? (Upload won't work until HF #4 if you have space or national character in your windows username)

My user details are shown in the previous image.
When I log in I use my e-mail which no spaces and only dots and '@' as special characters.
I use exactly the same details on both machines.
Barry.

P.S. Just tried again from my laptop and now that didn't work either.
Intermittent problems are always the hardest to find.

Re: problems uploading to bimx portal

Csaba Kezer — Wed, 06 Nov 2013 07:05:27 GMT

Barry wrote:
Csaba wrote:
Do you have a space or a special character in your username on the PC but not on the laptop? (Upload won't work until HF #4 if you have space or national character in your windows username)
My user details are shown in the previous image.
When I log in I use my e-mail which no spaces and only dots and '@' as special characters.
I use exactly the same details on both machines.
Barry.

P.S. Just tried again from my laptop and now that didn't work either.
Intermittent problems are always the hardest to find.

I'm sorry, I meant the username of your windows user account, not the BIMx login. If that contains a space or a special character, then the upload can't work right now.

However it is weird that the upload wouldn't work now from your laptop either. Would you mind sending your keyplug number and bimx email to the bimx [at] graphisoft [dot] com email? We will check if your settings are alright in our system.

Thanks,
Csaba

Re: problems uploading to bimx portal

Barry Kelly — Wed, 06 Nov 2013 07:44:49 GMT

Details have been sent.
Barry.

Re: problems uploading to bimx portal

Barry Kelly — Thu, 07 Nov 2013 02:21:12 GMT

My problem has been solved and I can now upload to the BIMx website.
It seems there was a problem with my account setting which GS fixed.

So if anyone else is having upload problems send an e-mail to BIMx as suggested by Csaba.
Thanks Csaba.

Barry.

Csaba wrote:
Hey Guys,

If you have upload issues please send an e-mail to bimx [at] graphisoft [dot] com with your registered BIMx email address and your WIBU/CodeMeter key number(s). Please also state that at which step do you get stuck and which error message appears? There might be an issue with some of your account settings what we would like to check out.

Regards,
Csaba

Re: problems uploading to bimx portal

Katalin Borszeki — Thu, 14 Nov 2013 15:07:11 GMT

HI, here is one reason that could often cause the upload problem. Bimx17 desktop has to be hot fixed to min version (4005)
When you open BIMx, make sure that the opened BIMx version is the hot fixed build (min) 4005. In certain cases more BIMx versions might be present on your computer. If you are on a mac, the default application to open BIMx (upon double-clicking a BIMx file icon) might not be the latest build you have on the computer!! You can change this setting, if you select a BIMx file on your desktop and hit "commandI" (info) it will bring up the window on the screenshot below. Select build number 4005, and the uploading from BIMx desktop should go undisturbed. Thanks