topic BIMx on iPad Air: The file is fragmenting when I try to view it. in BIMx

BIMx on iPad Air: The file is fragmenting when I try to view it.

svpribyl — Wed, 07 Jun 2023 00:07:18 GMT

I have an iPad Air w/ Software 15.7.6 w/ 40MB available storage space. A BIMx file looks fragmented when I try to open it. This file works fine on another iPad. See image

Re: BIMx on iPad Air: The file is fragmenting when I try to view it.

Barry Kelly — Wed, 07 Jun 2023 00:25:32 GMT

There should be a feedback link in the menu.

Send the feedback directly to the guys dealing with BIMx.

They are usually pretty good at responding.

Barry.

Re: BIMx on iPad Air: The file is fragmenting when I try to view it.

svpribyl — Tue, 13 Jun 2023 21:13:18 GMT

Hi Barry,

I don't see a feedback link. What menu are you referring to?

Thanks!

Re: BIMx on iPad Air: The file is fragmenting when I try to view it.

Barry Kelly — Wed, 14 Jun 2023 01:28:46 GMT

Try the 3 dots at the top right?

Barry.

Re: BIMx on iPad Air: The file is fragmenting when I try to view it.

svpribyl — Wed, 14 Jun 2023 17:06:54 GMT

Hi Barry,

The link says nothing about feedback. Could you be more specific please?

Re: BIMx on iPad Air: The file is fragmenting when I try to view it.

Barry Kelly — Thu, 15 Jun 2023 01:37:09 GMT

No, not the 3 dots here.

The 3 dots in the BIMx app on the iPad.

You can send feedback from the BIMx app.

Barry.

Re: BIMx on iPad Air: The file is fragmenting when I try to view it.

Norbert Kucsma — Thu, 15 Jun 2023 10:32:08 GMT

Hi,

Thank you for reporting this phenomenon and I am sorry to hear about the issue.

Our developers are actively investigating the issue and we will update you as soon as possible.
In the meantime please use BIMx on another device.

Sorry for the inconvenience.

Kind regards,
Norbert Kucsma
Technical Support Engineer

Re: BIMx on iPad Air: The file is fragmenting when I try to view it.

Chris JT — Sun, 18 Jun 2023 06:50:07 GMT

Hi there,

I’m experiencing the same issue as svpribyl:

I’ve got have an iPad Air w/ Software 15.7.6 w/ 32MB available storage space.

Some times the 3D opens with fragmentation, and other times it opens but in 3D as it should, but just freezes.

The drawings linked to the model work fine, but any time you try go to 3D from the drawings, it’s all over - wheel of doom.

Re: BIMx on iPad Air: The file is fragmenting when I try to view it.

Norbert Kucsma — Mon, 19 Jun 2023 13:01:33 GMT

Hi,

Our developers have found the root of the issue, and we are planning to fix it with the next update. Please note that a device released in 2014 is not expected to perform very well with most of the applications. For professional usage and as a workaround until the fix is released, we recommend using a newer iPad model.

Sorry for the inconvenience.

Kind regards,

Norbert Kucsma
Technical Support Engineer