topic Re: BIMx Issues in BIMx

BIMx Issues

win-q — Fri, 22 Sep 2023 03:33:26 GMT

I am using AC26 and exported to a BIMx file. The sheets were visible in BIMx and when I tried to open in 3D, this is the message I got:

"This Hyper-model was created in an unsupported version of Archicad. Please install the latest Archicad update and reexport your model. (Error: missing bounding box)"

Not sure what to do, any help?

Re: BIMx Issues

Barry Kelly — Fri, 22 Sep 2023 00:59:28 GMT

Could it be that somehow you are using an older version of BIMx Desktop that does not open a 26 file?

Check you have the latest BIMx Desktop viewer.

Or you can install it now as an app that will get automatic updates.

https://community.graphisoft.com/t5/BIMx/BIMx-Desktop-Viewer-has-moved-to-online-stores/ta-p/386809

Barry

Re: BIMx Issues

win-q — Fri, 22 Sep 2023 03:14:32 GMT

I am currently using the most recent update of BIMx on the phone/tablet/mac. It opens the file and I can view the drawings but nothing in 3D.

On the phone I am using version 2023.5060

Re: BIMx Issues

Barry Kelly — Fri, 22 Sep 2023 03:31:57 GMT

@win-q wrote:

I am currently using the most recent update of BIMx on the phone/tablet/mac.

You tagged your post "BIMx Desktop".

Should have used "Mobile" - I will edit your post.

I have the same app but only an old model that was just the 3D and not a hyper-model.

It opens fine.

But I can not download the demo hyper-model - says my browser is not compatible.

Maybe my phone is too old.

So I won't be too much help with the mobile app sorry.

Barry.

Re: BIMx Issues

Roland Szabo — Fri, 22 Sep 2023 05:42:22 GMT

Hi, please send the model to bimx@graphisoft.com. Our support team will investigate this issue with high priority. The web application on iOS/iPadOS is not supported currently - see more details in this comment. To import models to the iOS app, scroll down to Download by tapping above the web app's frame:

We plan to enable scrolling on the full interface soon.

Re: BIMx Issues

BJC — Sun, 03 Dec 2023 02:05:13 GMT

I have the same.

Achicad 27 (up to date) / BimX 2023.5323

Hyper model published. Shows all 2D plans etc but when clicking "Show in 3D" I get ...

This Hyper-model was created in an unsupported version of
Archicad. Please install the latest Archicad update and reexport
your model. (Error: missing bounding box)

Re: BIMx Issues

Karl Ottenstein — Sun, 03 Dec 2023 03:16:42 GMT

So, did you follow Roland's directions from Sept 21 in this thread?

Re: BIMx Issues

awaisyousaf568 — Thu, 07 Dec 2023 13:32:07 GMT

Are you using any specific add-ons or plugins with Archicad that might be interfering with the export process?

Re: BIMx Issues

TylerJesus — Mon, 15 Jan 2024 08:29:30 GMT

@Barry Kelly wrote:
Could it be that somehow you are using an older version of BIMx Desktop that does not open a 26 file?
Check you have the latest BIMx Desktop viewer.

Or you can install it now as an app that will get automatic updates.

https://community.graphisoft.com/t5/BIMx/BIMx-Desktop-Viewer-has-moved-to-online-stores/ta-p/386809 chef-187
Barry

Have you considered checking for updates or installing the latest version of the BIMx Desktop viewer to address any potential file compatibility issues?

Re: BIMx Issues

Atort — Sun, 21 Jan 2024 12:31:43 GMT

I am experiencing exactly the same issue. "This Hyper-model was created in an unsupported version of Archicad. Please install the latest Archicad update and reexport your model. (Error: missing bounding box)"

The original model was done under Archicad 26 INT build 3010, then exported to BIMx and got that message.

I've also opened it in A27 build 4060 and got the same error message.

(OSX Sonoma 14.2.1, RAM 32 GB, and more than 500 GB free on the hard disk)

Re: BIMx Issues

Laszlo Nagy — Sun, 21 Jan 2024 15:19:08 GMT

Try sending the model to the BIMx team like Roland is saying in the post above:

https://community.graphisoft.com/t5/BIMx/BIMx-Issues/m-p/399226/highlight/true#M3698

Re: BIMx Issues

Atort — Mon, 22 Jan 2024 09:33:44 GMT

Done 🤞

Re: BIMx Issues

Atort — Mon, 22 Jan 2024 20:31:00 GMT

In case it might be useful to anyone, I finally solved the problem by generating the BIMx file from the "file" drop-down menu, instead of doing it from the publisher.

Re: BIMx Issues

Roland Szabo — Tue, 23 Jan 2024 15:17:34 GMT

Hi, I'm glad to hear you could export the model properly. It seems the content of 3D View in the Publisher differs from what the Wizard saved.

We want to correct the misleading dialog in BIMx or handle this issue in the export. Therefore, please send the project in .pla format to bimx@graphisoft.com. (Your previous mail arrived, but the linked Hyper-model is no longer available on BIMx Model Transfer.) Thanks!

Re: BIMx Issues

Atort — Tue, 23 Jan 2024 15:39:26 GMT

Hi Roland,

Thanks for your quick answer.

File sent.

Kind regards