topic Re: BIMx Lab - Crashing on latest ipad Pro when clicking on the app icon in BIMx

BIMx Lab - Crashing on latest ipad Pro when clicking on the app icon

rob2218 — Tue, 09 May 2023 12:05:18 GMT

So....I truly appreciate the "look" of the new rendering quality in the BIMx Lab app. Let me start with that.
I hope GS takes it seriously and develops this app further. I've shown clients this app and they absolutely go bonkers about it and the flex it has to go right into your VR glasses is amazing.

Now, to the crux of the subject matter.
I've downloaded it into my Ipad Pro (latest version) and for whatever reason, when I touch the app to open it....it opens, then closes all of a sudden. Just seems to "try" to appear to want to open but then it closes right back up and you are back to the Ipad apps screen.

Just thought I'd let GS know.

Re: BIMx Lab - Crashing on latest ipad Pro when clicking on the app icon

Christophe Fortineau — Thu, 04 Jul 2019 18:49:15 GMT

I use BimX LAB with an iPad Pro too with IOS allways updated
I've never had any crash by opening the BimX LAB application
Even with a file containing over a thousand polygons

Weird fact

Re: BIMx Lab - Crashing on latest ipad Pro when clicking on the app icon

Anonymous — Mon, 08 Jul 2019 14:27:52 GMT

rob2218 wrote:
I've downloaded it into my Ipad Pro (latest version) and for whatever reason, when I touch the app to open it....it opens, then closes all of a sudden. Just seems to "try" to appear to want to open but then it closes right back up and you are back to the Ipad apps screen. Just thought I'd let GS know.

Hi Rob,

Thank you for noting, although we cannot reproduce and fix it without your help.
Are you ready to send the related crash logs from your iOS device?

How to obtain iOS crash logs (for iOS 11 or later)
- Reproduce this crash 2-3 times on your iPad
- Navigate to your device Settings > Privacy > Analytics > Analytics Data.
- Scroll through this list to find BIMx Lab events. The list is alphabetical.
- Tap one of these events.
- Tap the share icon at the top right.
- Email it to bimxATgraphisoftDOTcom, please.

Thank you in advance!

Regards,
Gyuri

Re: BIMx Lab - Crashing on latest ipad Pro when clicking on the app icon

rob2218 — Tue, 09 Jul 2019 01:41:36 GMT

I will do my best to follow your instructions and send you the "crash log" so you can improve on this already wonderful product.

Re: BIMx Lab - Crashing on latest ipad Pro when clicking on the app icon

rob2218 — Tue, 09 Jul 2019 01:45:33 GMT

ok, so I just sent 3 or 4 crash logs to the stated email.

I hope I can be of help.

Re: BIMx Lab - Crashing on latest ipad Pro when clicking on the app icon

Anonymous — Tue, 09 Jul 2019 13:44:54 GMT

rob2218 wrote:
ok, so I just sent 3 or 4 crash logs to the stated email.
I hope I can be of help.

Thank you for you help!
All reported crashes are fixed now and will be released with the next update, hopefully on the next week.

Regards,
Gyuri

Re: BIMx Lab - Crashing on latest ipad Pro when clicking on the app icon

rob2218 — Tue, 09 Jul 2019 16:22:20 GMT

Terrific....I'm glad I was able to contribute something to the cause.

Re: BIMx Lab - Crashing on latest ipad Pro when clicking on the app icon

Stress Co_ — Wed, 10 Jul 2019 00:31:56 GMT

rob2218 wrote:
when I touch the app to open it....it opens, then closes all of a sudden. Just seems to "try" to appear to want to open but then it closes right back up and you are back to the Ipad apps screen.

I'm having the same issue on my 12.9", 2nd Generation, iPad Pro.

I've found that, if I hold my finger on the project for about a 3 count, let go and THEN
tap to open, it works as expected.

Gyuri: I'll email the crash logs as you noted.

Re: BIMx Lab - Crashing on latest ipad Pro when clicking on the app icon

rob2218 — Wed, 10 Jul 2019 14:19:37 GMT

At least I can now rest at night knowing "I" am not crazy.