topic Re: can't sign in to Bimx in BIMx

can't sign in to Bimx

heathldesign — Thu, 20 Feb 2025 18:26:14 GMT

i'm trying to open a BimX model before i go meet a client, and when i navigate to "open local file" it asks me to sign in with my graphisoft id, but it tells me my login info is incorrect. but it's not. i. i have been very careful and checked. i can and am signed in online with the same user and password. so the last time it failed i clicked "forgot password?' and tried to change it, but it put up an alert telling me i'm already signed in.

now what? got a meeting in less than 2 hours, and of course there is no bloody way to get through to tech support, my local rep isn't answering. if i have to postpone this meeting i will lose my **beep**. i have honestly had it up to here with AC and graphisoft.

Re: can't sign in to Bimx

Oleksandra Vakariuk — Fri, 21 Feb 2025 20:16:24 GMT

Hi there,

Please send us a Feedback email from the app and briefly describe the issue there:

BIMx Mobile: click on the three dots in the top right corner > Feedback
BIMx Desktop: click on the mail icon in the top right corner

The automatically generated email footer contains some technical information that will help us investigate the problem.

Kind regards,

Oleksandra

Re: can't sign in to Bimx

LudovicoVerrochio — Mon, 10 Nov 2025 03:55:03 GMT

Has there been a solution? I'm having the same problem; when I press "login," an error appears that doesn't even allow me to enter my username and password.

Re: can't sign in to Bimx

heathldesign — Sun, 09 Nov 2025 21:53:16 GMT

i restarted my machine and that seemed to fix it.

Heath

Re: can't sign in to Bimx

LudovicoVerrochio — Mon, 10 Nov 2025 17:30:31 GMT

I restarted it, uninstalled it, reinstalled it, but the problem persists. Does anyone know how to fix it?