topic Re: Product help ERROR 404 in Our Community

Product help ERROR 404

Ricardo Lopez — Tue, 29 Jul 2025 15:16:20 GMT

Hi,

I am unable to access help for any of the products due to a 404 server error.

Regards.

Re: Product help ERROR 404

Barry Kelly — Wed, 30 Jul 2025 00:40:28 GMT

Graphisoft are aware of the problem.

I have no idea when it might be fixed.

Still not working as of this post.

Barry.

Re: Product help ERROR 404

Barry Kelly — Wed, 30 Jul 2025 01:30:35 GMT

Link for INT Archicad 28 Help in the meantime: https://help.graphisoft.com/AC/28/INT/index.htm?rhcsh=1&rhnewwnd=0&rhmapid=#t=_AC28_Help%2F001_ACHel...

You can edit this URL to get other languages and versions.

i.e. 27 help in French.

https://help.graphisoft.com/AC/27/FRA/index.htm?rhcsh=1&rhnewwnd=0&rhmapid=&_gl=1*15me9nm*_gcl_au*NDcyMjA5NzYxLjE3NTI3Mjg2ODE.*_ga*MTU5MTM2ODIxNC4xNjg2NjM4MzM4*_ga_88WY66G3WF*czE3NTM4MzQ5OTgkbzM0NSRnMSR0MTc1MzgzODY1MiRqMzQkbDAkaDA.#t=_AC27_Help%2F001_ACHelpIntro%2F001_ACHelpIntro-1.htm

Barry.

Re: Product help ERROR 404

xxanth — Wed, 30 Jul 2025 06:37:50 GMT

Hello !

It seems I’ve been experiencing the same issue for at least the past 12 hours. When I select “Release License,” my browser displays the following error:

“This redirect.graphisoft.com page can’t be found. No webpage was found for the web address: ...HTTP ERROR 404”

Until the issue with the redirect page (HTTP ERROR 404) is resolved, is there any alternative way I can use the application? Unfortunately, it is urgent and I need immediate access.

Thank you in advance for your help!

Re: Product help ERROR 404

Noemi Balogh — Wed, 30 Jul 2025 06:57:35 GMT

If you have cloud license you should be able to do it on the license page: https://licensemanagement.graphisoft.com/cloud-licenses

Re: Product help ERROR 404

Noemi Balogh — Wed, 30 Jul 2025 07:42:30 GMT

I have good news: the redirect service is restored and all links in our products and on our websites are working again as expected.

Thank you for patience and sorry for the inconvenience it caused.