topic Re: Having trouble creating a post in Our Community

Having trouble creating a post

Chris Grantham — Mon, 11 Mar 2024 19:06:18 GMT

Is anyone else having trouble posting? I hit the post button and it just goes grey?

Re: Having trouble creating a post

Claudius — Tue, 05 Mar 2024 16:58:29 GMT

Hi Chris,

Sorry to hear about your trouble posting. Do you mind sharing which browser you were using?

The greyed out button would appear if some of the above form data was incomplete. But the page should scroll up, focus and highlight the faulty input field. Maybe your browser information can help troubleshooting.

Re: Having trouble creating a post

Chris Grantham — Mon, 11 Mar 2024 19:07:07 GMT

It does not appear that i am missing any content. I am on an up-to-date version of Chrome.

Re: Having trouble creating a post

Chris Grantham — Tue, 05 Mar 2024 22:44:31 GMT

This is still broken and I am unable to post my question in the 'documentation' forum.

Re: Having trouble creating a post

Karl Ottenstein — Tue, 05 Mar 2024 23:14:54 GMT

Your screenshot missed the top of the screen which was scrolled off... my guess is that you left the "label" field blank. At least one label is required.

Re: Having trouble creating a post

Chris Grantham — Tue, 05 Mar 2024 23:58:58 GMT

I noticed that as well so tried again and posted the second screen shot it still doesn't work. Also if something is missing, the correct behavior should be for the page to prompt you on what is missing, no?

Re: Having trouble creating a post

Barry Kelly — Wed, 06 Mar 2024 01:10:38 GMT

@Claudius ,

I can confirm that I can not post to the Documentation forum either.

Post had a title, body message and label.

POST button just went grey when pressed and nothing further happened.

Couldn't even cancel, had to close the browser.

I haven't checked other forums, but it seems others are still posting to them OK.

Barry.

Re: Having trouble creating a post

Karl Ottenstein — Wed, 06 Mar 2024 18:37:57 GMT

@Claudius I can confirm weirdness in the Documentation forum. Did not test elsewhere. For me (Mac / Chrome), the Post button starts up bold and remains bold whether I enter a subject or body etc ... but clicking on it without one of those fields makes it and Cancel turn gray/disabled... and nothing I enter will make it bold again, even with all fields populated. I'm viewing in Compact view in case the view mode has any impact on this behavior...

Re: Having trouble creating a post

Karl Ottenstein — Wed, 06 Mar 2024 18:39:26 GMT

Sorry, @Chris Grantham - I missed that screenshot in your reply to Claudius. Yes, everything is indeed there. Definitely a Khoros platform glitch for Claudius to track down...

Re: Having trouble creating a post

Noemi Balogh — Thu, 07 Mar 2024 07:14:55 GMT

Hi @Chris Grantham and others,

Thank you for your report. I actually missed to set up a necessary dependency in the background, that's why you experienced this anomaly. We fixed it now with Claudius.

I'm so sorry about the inconvenience I caused to all of you, but hope you'll like the new features now that they work properly.

Kind regards,
Noémi