topic Re: Forum really slow to load in Our Community

Forum really slow to load

derekjackson — Tue, 28 Nov 2023 14:53:39 GMT

I'm finding this forum really slow to load pages - about 10 seconds after each click. No issue with any other website or forum, just this one.

Does anyone else experience it?

Re: Forum really slow to load

Laszlo Nagy — Thu, 30 Nov 2023 00:58:54 GMT

Yes, we have also experienced this. It started happening after the migration of the German forums, which brought a huge amount of new data and users.

As far as I know, GS HQ is in contact with Khoros (the developer of the forum engine) about the issue, and they are working on it.

Re: Forum really slow to load

hevi — Fri, 16 Feb 2024 08:47:37 GMT

In addition to the generally slow loading times (and the continued language cross contamination) I also now experience a lot of errors and time-outs...

Re: Forum really slow to load

Noemi Balogh — Fri, 16 Feb 2024 13:10:08 GMT

Hi @derekjackson and @hevi.

I'd like to confirm what László said that we are aware of the issue and currently working together with our platform provider to fix it as soon as possible. A recent update I got from them (just a couple of hours ago) that they adjusted something in the background which should help us. I'd like to ask you to leave a message here and mention me in your post if you experience performance issues again. If you can give me a screenshot about the problem and a timestamp it's very much appreciated.

I hope you don't experience any new performance problem from now on and thank you for putting the effort into reporting these things.

Thank you,
Noémi

Re: Forum really slow to load

hevi — Sat, 24 Feb 2024 08:24:31 GMT

Just ended up in a processing que once again - 09:15 UMT+1. And I wouldn't say that I've noticed any difference regarding loading times - the experience is still too sluggish for a forum.

Re: Forum really slow to load

derekjackson — Mon, 26 Feb 2024 15:52:14 GMT

Testing it now, it seems a tiny bit quicker (about 3 or 4 seconds between clicks), but still a lot lot slower than any other forum I use.

Re: Forum really slow to load

Noemi Balogh — Tue, 27 Feb 2024 10:37:12 GMT

Hi both,

I reported back to our platform provider. Once I have an update, I'll let you know too. Thank you for reporting.

Re: Forum really slow to load

Noemi Balogh — Thu, 07 Mar 2024 08:37:05 GMT

Hi All,

I wanted to leave some update here - from the investigation we did with our platform provider we learnt that many bots and certain IPs were targeting our Community site, which resulted in decreased performance. They disabled the access of these bots and IPs recently, so hopefully soon we see some improvements.

In case you experience something different, please report it to me here or in a private message.

Thank you,
Noémi

Re: Forum really slow to load

hevi — Thu, 07 Mar 2024 09:24:04 GMT

Just got this:

Re: Forum really slow to load

derekjackson — Thu, 07 Mar 2024 09:38:03 GMT

It seems slightly quicker now. Still not as quick as I'd expect with a forum, but better than before. Thanks.

Re: Forum really slow to load

derekjackson — Tue, 09 Apr 2024 13:34:19 GMT

Hi, any further updates on this? I still find myself going to other webpages between clicks.

Re: Forum really slow to load

Lingwisyer — Wed, 10 Apr 2024 04:18:00 GMT

Getting that error when you are opening multiple threads or even going to the next page in a thread is fun...