topic Re: GDL Preview Picture error in GDL

GDL Preview Picture error

jeno — Tue, 24 Sep 2024 08:19:15 GMT

Dear Support,

GDL Preview Picture error

see:

https://wetransfer.com/downloads/cc1bd247d075a3322aa34218ffbcc02d20231003112953/ac7cf66af6624804bba9c60de7fc0e1220231003112953/9671bd

PLA files need to be opened.

On the Layout, the aspect ratio in the GDL Preview Picture column is distorted.

Best regards:

jeno

Re: GDL Preview Picture error

Lingwisyer — Fri, 06 Oct 2023 01:56:17 GMT

We are not support, just other users... Are you unable to just post screenshots of your issues staight on here?

Re: GDL Preview Picture error

jeno — Sun, 08 Oct 2023 00:16:08 GMT

I am attaching the screenshot and one of the Archicad Object Files. Thanks for your help.

Re: GDL Preview Picture error

Barry Kelly — Fri, 06 Oct 2023 07:03:55 GMT

Without setting something up and experimenting, I am just guessing here.

Have you set a a View in the View Map for your schedule?

Does altering the scale in the View Settings have any effect?

Barry.

Re: GDL Preview Picture error

jeno — Sun, 08 Oct 2023 01:21:04 GMT

Dear Barry,

Everything can be seen in the PLA files below.
Here we have an AC23 PLA and an AC26 PLA, but the problem also occurs with the AC27 version.

https://wetransfer.com/downloads/cc1bd247d075a3322aa34218ffbcc02d20231003112953/ac7cf66af6624804bba9c60de7fc0e1220231003112953/9671bd

I also sent the screenshot from here.
These files can be downloaded for 2 more days.
Thank you very much for your help.

Best regards,

jeno

Re: GDL Preview Picture error

Barry Kelly — Mon, 16 Oct 2023 06:15:51 GMT

@jeno wrote:

These files can be downloaded for 2 more days.

Sorry, I have been on vacation and unable to look at this.

If you can upload the file again, I may be able to look at it.

Barry.

Re: GDL Preview Picture error

jeno — Mon, 16 Oct 2023 07:41:26 GMT

Dear Barry,

Thank you for signing up, but in the meantime the error was sent to Zendesk.
It has already been identified and reproduced there.

Best regards,

jeno

Re: GDL Preview Picture error

Barry Kelly — Mon, 16 Oct 2023 08:45:09 GMT

OK.

Hopefully they can give you an answer/reason.

Barry.

Re: GDL Preview Picture error

jeno — Sat, 21 Oct 2023 07:01:16 GMT

Dear Barry,

The error was identified. [DEF-16581]

Best regards,

jeno

Re: GDL Preview Picture error

Barry Kelly — Mon, 23 Oct 2023 02:04:59 GMT

@jeno wrote:

The error was identified. [DEF-16581]

So now it just needs to be fixed!

Unfortunately, that will take a while.

Barry.

Re: GDL Preview Picture error

DS23 — Sat, 23 Dec 2023 13:17:18 GMT

Hello Everyone!

I am facing the same issue as @jeno 😞
Did anyone find solution?

Thank you in advance!

Re: GDL Preview Picture error

jeno — Sun, 24 Dec 2023 05:29:46 GMT

Hello,

As I already wrote, this is an error that was also identified by Graphisoft technical support.
[DEF-16581]

Best regards:
jeno

Re: GDL Preview Picture error

DS23 — Sun, 24 Dec 2023 11:12:16 GMT

Hello @jeno,

Thank you for your reply.

As I understood they are still working on it and there is a chance when we will find out or follow the development?

Best regards,
Danilo

Re: GDL Preview Picture error

jeno — Mon, 25 Dec 2023 07:11:41 GMT

Dear Danilo,

Unfortunately, I don't know that.

Best regards:
jeno