Best way to report bugs?

Aurasphere — Fri, 28 Jun 2024 00:14:21 GMT

As above

Re: Best way to report bugs?

Barry Kelly — Fri, 28 Jun 2024 00:33:02 GMT

Contact you local Archicad support.

You can mention them here in the community forums of course, but there is no guarantee that Graphisoft will pick it up as a bug.

Barry

Re: Best way to report bugs?

Aurasphere — Fri, 28 Jun 2024 05:05:21 GMT

Local Archicad support, with respect, in Australia looks more like a plant from Autodesk tbh.

The poor support staff there do there best and they are very personable etc but overall there is no brains trust like there use to be...in the past before central innovation, it was brilliant and the reason why it did so well.. CI have done so much damage and business model is just terrible. I have some older clients that are coming up for retirement...one broke his v18 dongle accidentally moving his computer. In the past and with stuff I have done with Steinberg...its like $80...but Central Innovation charged him $2000 to move his license into software...no upgrades and he wont because its becoming subscription.

Just real killer for business as he will now report that incident and CI show themselves so greedy and non supportive. I personally had my wibu replaced for $80

One by one, major builders are going to that other package because there arent many in Aus that are being used to display the brilliant work that can be done in AC

So it looks like there is no direct road to get basics fixed...I use to have a direct email when I was doing AC intensive back in the day but most of those devs have moved on.

I have a couple of simple but obvious and easily demonstrable bugs...that were working and now the same code does not...so Id be pretty confident

Cheers

Re: Best way to report bugs?

Laszlo Nagy — Sat, 29 Jun 2024 16:34:45 GMT

FYI: I forward any bug reported here to Graphisoft as part of my GS Community Weekly Summary.

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