topic Property Label 26 pointer display issue in Libraries & objects

Property Label 26 pointer display issue

stoneunturned — Wed, 13 Sep 2023 23:54:31 GMT

We're having an issue in our office that occurs on multiple workstations, where our Property Label 26s with a pointer enabled displays incorrectly after leaving the elevation or section, performing other work, and returning to it. The snips below illustrate how it looks after ive drawn it how i like; how it looks after i leave and return; and how i solve it, which is to select all the affected labels(which are the ones with a pointer enabled), move them an arbitrary amount and press undo (so they return to where i want them).

Snips for illustration:

1. the labels as i draw them

2. the labels after leaving the view and returning to it (with some modelling/drafting/laying-out inbetween)

3. selecting them (no change)

4. moving them (they return to how i set them to look)

5. after hitting undo they continue to look correct

6. comparison of the 'fixed' vs the ones that have altered themselves

Of course, they just do it again so i have to wait until im ready to publish to sort them out otherwise im just chasing my tail between 4 elevations and many more sections. Has anyone else encountered this?

Re: Property Label 26 pointer display issue

Benjamin Dani — Mon, 02 Oct 2023 15:08:16 GMT

Hello,

Thank you very much for the report!

Based on the description, it seems to be a known issue to us. The issue is currently under investigation; therefore, I don't have information about further details.

As of now, the only workaround is to select all labels, open their settings and click OK without doing any modification.

I'm very sorry for the inconvenience! Feel free to ask if you have any questions and thank you for your understanding!

Best regards,

Re: Property Label 26 pointer display issue

stoneunturned — Mon, 02 Oct 2023 21:14:14 GMT

Thanks for your reply Benjamin Dani (sorry i'm not sure if you're a Ben or a Dan!).

It turns out the issue doesn't increase admin as the affected labels don't display incorrectly on the layout sheets, see below.

View (model space), displaying incorrectly:

View (placed on layout, and after an update), displaying correctly: