topic Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update in Libraries & objects

Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

alexliz — Thu, 22 Aug 2024 10:17:45 GMT

Upon opening my current project file, AC reports:

Invalid elements were found in this project!

and

The errors were successfully fixed by Archicad

It 'fixed' whatever the problem was by deleting the stairs from my project (!)

It had taken me quite some time to get those stairs right. Now it looks like I have to do the work all over again.

Am I missing something?

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

Barry Kelly — Fri, 23 Aug 2024 01:17:32 GMT

Hopefully you did not save the file after the stairs deleted.

You may want to send the file to your Graphisoft support for them to confirm the issue.

I am not sure how this works on a Mac, but I would duplicate that current Archicad program folder and re-name it so you know it 27-2-2.

Then re-install 27.2.1 and try opening your file again, open the file that hopefully you have not saved in 27.2.2

If it opens fine in 27.2.1 then you can confirm it is an issue with the update and not your file.

Barry.

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

alexliz — Sun, 25 Aug 2024 11:49:26 GMT

Thanks, @Barry Kelly . I hadn't saved the file, so all good there.

I have gone nuclear - I now have four Archicad versions on my MacBook Pro:

27.0.0 v1 INT (3001)

27.0.0 v1 INT (5030) (this is 27.2.1 but, for some reason, the Finder on my Mac reports is as 27.0.0)

27.0.0 v1 INT (5060) (this is 27.2.2 but, for some reason, the Finder on my Mac reports is as 27.0.0)

28TP

I opened my project file in 27.0 (3001), ie the initial v27 before any Hotfixes applied. The project loaded fine, including the stairs. I copied the stairs to my clipboard, then started a new file (from New & Reset All) where I pasted them, then saved that new project as "Offending stairs v27-0.pln". After closing it, I reopened it in 27.0 and the only content in it, the stairs, load fine, both 2D and 3D.

I tried in all other versions and the stairs won't load.

This is now weirder, because I worked with this project till Hotfix 2.2, so it's very strange that now not even 2.1 reads it correctly.

At any rate, I opened the real project file in the latest Archicad, 27.2.2, and tried pasting into it the previously copied stairs from the step above, and it works. So I am now saving a copy of the project file to carry on forward.

Would you recommend I send the test project file, "Offending stairs v27-0.pln" to Graphisoft, using the Create Support Package from within 27.0.0 itself?

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

Barry Kelly — Mon, 26 Aug 2024 01:06:59 GMT

@alexliz wrote:

Would you recommend I send the test project file, "Offending stairs v27-0.pln" to Graphisoft, using the Create Support Package from within 27.0.0 itself?

Yes, that sounds like a good idea.

If you copy a stair from build 3001 and paste it into a file that is open in build 5060, does that work?

Is it even a very simple stair or is it only a particular stair you have done?

Can you create the same stair in 5060 without copying it from another file?

Barry.

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

alexliz — Tue, 27 Aug 2024 10:29:49 GMT

Thanks, I will. To answer your questions:

Yes - as mentioned before, I copied the stairs from 27.0.0 v1 INT (3001) and pasted it into the opened project file while in 27.0.0 v1 INT (5060). Then I saved the project, closed, re-opened. It is working.
It's a simple staircase - see above.
I was able to recreate the stairs in 27.0.0 v1 INT (5060).

Alex

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

alexliz — Tue, 31 Dec 2024 15:02:20 GMT

This has now happened with another project file - 21 Splines were deleted on this one.

I closed without saving, then opened the file in build 3001 and located the offending splines searching by the Unique ID which build 5060 had sent to my browser. I created a Module with those, then closed out of the file, re-opened it in 5060, AC deleted them again (as expected), then I merged the previously saved Module and they arrived right in place, no issues whatsoever.

I looked at their settings and can't see anything out of the ordinary with the 21 affected splines. They were among a great many other splines which arrived at some point into the project from structural engineers' Autocad - metal screws for structural steel and flashings. I wonder if AC is randomly mis-identifying elements which it must delete when opening them in 27.2.2 (5060).

I haven't heard back on the Support Package I created and sent yesterday. I'll post back here when I do.

Here are some screenshots on the splines from today - samples of the ones that Archicad deleted are selected below, among the truckload of similar ones which had absolutely no problem:

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

karlofish — Wed, 16 Oct 2024 11:37:57 GMT

I have the same problem with stairs, only i have more than 20 of them. It would take me whole day to make them.

If I open in previous version it works.

So I had to install again and without update....

I had similar problem in Archicad 24, and when I migrate to new version...

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

BrunoH — Tue, 31 Dec 2024 15:22:50 GMT

Hi Barry Kelly,

I have the same problem with some stairs and it recall me a long term question.

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

BrunoH — Sun, 22 Dec 2024 11:00:28 GMT

I try to open this same v27 version project with Archicad 28 and exactly the same message occurs with the same result.

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

alexliz — Sun, 22 Dec 2024 11:11:47 GMT

I hope you can revert to a previous backup and do what I did to recover the deleted stairs, @BrunoH .

[EDIT: just seen your follow-up comment, sorry about this. I had to delete v27, then re-install the original 27.0, to get this fixed.]

Last time this happened to me was just a few days ago, using whatever version Archicad 28 was before the current hotfix which I updated to last night - "28.0.2 (3110) INT FULL". I don't know if it will happen again in the current one, but still very disappointing.

Such nuisances and evidences of lacklustre software robustness, combined with Graphisoft's/Nemetschek's decision to move to subscription-based pricing, have now made me question if I will be updating my two Archicad seats for 2025 (and it's a few days left to do so) - I might just decide to live out with what I have on my perpetual licence, while little by little jumping ship. But I will stop writing now, or this thread will veer off into the direction of many others.

Just very sad.

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

Barry Kelly — Sun, 22 Dec 2024 13:06:52 GMT

Is it a fairly standard stair or is it a bit fancy?

It sounds like this may be a file that you want to sent to your local Archicad support, to see if they can spot the problem.

Or maybe 'open & repair' the file in 27 and then open in 28.

Might be worth a try.

Barry.

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

BrunoH — Tue, 31 Dec 2024 15:23:39 GMT

As i said in my first post 'open & repair' doesn't repair anything in this case, and result in the exact same message.

The stair deleted is a simple swinging staircase.

I now thing that the problem came from a change in the way Archicad generate stairs in the last Archicad 27 update and in Archicad 28.

But my main concern is the way Archicad handles such cases modifying or deleting elements without any possibility for us to make any corrections.

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

BrunoH — Tue, 31 Dec 2024 15:24:41 GMT

And to confirm that the problem came from Archicad last update, I install the Archicad 27 - 3001 older version and the project file opens without any error message and with the stair.

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

alexliz — Sun, 22 Dec 2024 18:52:04 GMT

'Open & Repair' didn't help in my case, either. Multiple project files. In one it was the staircase. In another it was a selection of splines. I even got the local reseller involved, who ran whatever test they saw fit, to no avail.

Yes, I agree that it is abysmal performance.

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

BrunoH — Wed, 15 Jan 2025 14:58:43 GMT

So I've dowloaded and installed the last Archicad 27.0.3 Hotfix and opened the file both with the "open" and the "open & repair" commands.

The result are the same, Stairs were deleted.

I then duplicate the file, open one with the Archicad 27-3001 version ( the stairs are there) and the copy with the 27.0.3 version (the stairs are deleted).

Then I copy the stairs from the first file and past them in the copy, stairs are there with no error message.

I then close the copy and reopen it no more error message nor deleted stairs.

So questions are :

1 - Why does the "open" or the "open & repair" commands delete the stairs that were copied and pasted without any error ?

2 - Why does those commands be able to end up in deleting elements without any detailed log of what could be the problem nor any possibility to try to correct it.

Copying and pasting the elements is not a solution as for example cotation points associated with the element would be lost, so you to schecked and correct cotations of those elements in every views where they are dispayed.

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

Barry Kelly — Thu, 16 Jan 2025 00:37:01 GMT

I think this is a technical question that only Graphisoft could answer.

Have you set the example file to your local support for them to investigate?

@alexliz , did you ever send your file to support and get any answers?

Barry.

Re: Staircase deleted after AC27.2.2 Hotfix - INT 5060 update

alexliz — Fri, 17 Jan 2025 16:56:48 GMT

Hi @Barry Kelly , I did send to local support, who tried all they could and said couldn't help, no idea. I also sent them the other file, with the detail drawings from Autocad, where the multiple Splines were being deleted. They didn't even get back to me on that, so I take it they had nothing to offer.

For reference, both project files are fine if I open them in vanilla v27, then copy the elements which v28 deletes and paste them into the respective files while opened in v28. Very odd.