Library Objects not showing in 3D - Library not Missing

marianadesm — Wed, 12 Feb 2025 21:51:24 GMT

Hi there!

We are in need of some help with a problem related with a specific machine and a project. It's a teamwork project and all other users can see everything correctly.

There is a specific member who cannot see some windows, from a specific library downloaded from bimobject (Wicona Library). (IMG_1)

Important facts and notes we already checked:

- the library is loaded in the project and is not missing; (IMG_2)

- We tried both with a local library and the BIMCloud Library and in both cases, it doesn't show up; (IMG_3)

- The objects appear in floor plans and sections, they just don't show up in 3D;

- If this specific user opens his account in other computer and enters the teamwork project, the objects will display correctly;

- If this specific user/machine opens a .pln version of the project, that's not in the BimCloud, the problem still exists and the 3D objects are not displayed;

Everything makes me think that is something related to the archicad/computer and has nothing to do with the BIMCloud or this specific user.

Any idead what it can be? I already found a similar/related article - https://community.graphisoft.com/t5/Teamwork-BIMcloud/Library-objects-not-showing-without-library-being-missing/td-p/257163 - But it's from archicad 24 and in that case it appeared the black dots, which is something that doesn't happen here.

Hoping you can help! Thank you!

Operating system used: Windows 11 Pro 22H2

Re: Library Objects not showing in 3D - Library not Missing

CosminF — Wed, 12 Feb 2025 10:16:47 GMT

Hi,

I would check the Model View Options, maybe it somehow adds an exclusion from the 3D display of the element. And maybe the setting is made just on one machine.

Re: Library Objects not showing in 3D - Library not Missing

marianadesm — Tue, 18 Feb 2025 09:15:43 GMT

Hi everyone! So, the problem was solved by cleaning preferences, following the steps that are exposed in the next article:

https://community.graphisoft.com/t5/Installation-update/Preferences-Cleaning/ta-p/303676

Thank you!

topic Re: Library Objects not showing in 3D - Library not Missing in Libraries & objects

Library Objects not showing in 3D - Library not Missing

Re: Library Objects not showing in 3D - Library not Missing

Re: Library Objects not showing in 3D - Library not Missing