topic Re: "Truss Pro 21" Issue in Libraries & objects

"Truss Pro 21" Issue

Red — Fri, 18 Aug 2017 12:06:13 GMT

There seems to be an issue with "Truss Pro 21" object. As the top chord goes up the slope, on the bottom side, it is getting smaller in depth. Goes from 7.25" to 6.25" Unless I am totally overlooking something, it is early.... See attached image.

Re: "Truss Pro 21" Issue

Daniel Kovacs — Fri, 22 Sep 2017 14:08:38 GMT

Hello Red,

I am Daniel Kovacs from GRAPHISOFT HQ Technical Support.

I have checked this one out myself, and it seems to be faulty indeed, so I have let the developers know. Thanks for letting us know about this!

Regards,

Re: "Truss Pro 21" Issue

Red — Sat, 23 Sep 2017 14:31:46 GMT

Thank you for taking a look at it.

Re: "Truss Pro 21" Issue

Brad Elliott — Wed, 10 Oct 2018 20:49:08 GMT

So now it's one year and one version update later and the same problem persists. This is a basic part that should be useable in the construction industry. If you are not going to bother to fix it you should delete the part or at least change the name to truss amateur.

Re: "Truss Pro 21" Issue

Daniel Kovacs — Tue, 16 Oct 2018 13:07:59 GMT

Hey Brad,

I talked to the developers, and it seems they have just finished this fix last week (though it still has to pass Quality Control). We plan to fix it in ARCHICAD 22 (fix #234685).

We usually only release library updates once per version (if ever), so I am not sure when the fix will go out though.

Regards,

Re: "Truss Pro 21" Issue

Brett Brown — Tue, 16 Oct 2018 20:57:18 GMT

Any faith in Graphisoft as a company has diminished even smaller with answers like that and how you treat your users

Re: "Truss Pro 21" Issue

Barry Kelly — Wed, 17 Oct 2018 01:21:45 GMT

dkovacs wrote:
We usually only release library updates once per version (if ever), so I am not sure when the fix will go out though.

This is a shame.
Please correct me if I am wrong, but someone only needs to extract the .LCF library, substitute the amended object, and then re-save the .LCF
Then release the .LCF to the public (all after passing Quality Control of course).

Maybe just release the amended objects and the users could do this them selves if they want to.

In my mind, the Master Graphisoft library should always be kept up to date and ready for download.
The library my office uses has only about 70 users, but it is constantly tweaked on a daily basis and synchronised for all users.
I don't use the .LCF format which makes it easier.

I am sure this may get a little more complicated for the Graphisoft library if ever it involves object migration.
But generally it is just fixes for broken objects.

Sorry for the rant.

Barry.

Re: "Truss Pro 21" Issue

Richard Morrison — Wed, 17 Oct 2018 02:43:02 GMT

Barry,
I like the idea of a Master Library always ready to download.
GS, I'm not sure why there has to be such a long delay with posting revised/fixed library parts. You've got thousands of users as your "quality control" team. Someone who knows what they are doing probably could get a part fixed within the hour of a bug report.

I'm completely at a loss trying to understand what the "official" GS quality control team adds. Most of the really annoying bugs seem to exist without any apparent attempt to have even tried the part out in real world situations or have consistent parts in a family. Take the "Truss Pro 22" part. Unlike some other trusses in the Library, there is no way to control the end type. You get a square cut end and that's it. The part is practically useless as is.

Re: "Truss Pro 21" Issue

Nuge — Wed, 17 Oct 2018 03:53:57 GMT

I totally agree, the library "management" and objects from Graphisoft is poor at best, why can we have a dropbox style library that we "log into" and have the latest updates available, that way the librarys can be continuously updated. and why don't graphisoft have a dedicated team creating "usable" objects that users want based on feedback from the community, Cadimage did this before being swallowed up by central innovation and they produced some great objects.

Its a real shame as Archicads greatest strength & weakness is GDL object creation and with a dedicated team they could really make Archicad something special.

Re: "Truss Pro 21" Issue

Csaba Kezer — Thu, 15 Nov 2018 11:07:46 GMT

Hi All,

Thanks for sharing all your thoughts and ideas! We do realize that currently it proves difficult to quickly release officially fixed and tested library parts on the market. It is very important for us to improve on this and your input is really valuable in the process.

The good news is that we are coming up with a v22 USA Library Update (among other languages) in a few weeks time so this library issue will be fixed with that.

A couple of other things I would like to get back to you on: ~~[list=]~~

We have a GDL Center where the forum is actively being monitored directly by our Library Development team. Feel free to use it for such purposes: https://gdl.graphisoft.com/

Our Quality Control team does the best job precisely when you don’t see what they do. This means that they catch all critical bugs that we want to fix before pushing a product out to the market. Besides this we also do involve early adopter users for various preview releases and updates, but we do want to establish a level of reliability before offering a product of ours for use in production environments.

Csaba