topic Re: Broken PC - Licence Problem in Licensing

Broken PC - Licence Problem

FBD — Thu, 11 May 2023 07:46:46 GMT

Hi all,

a user PC got stuck at boot and i had to reinstall windows, being unable to unlink the license.

Now he downloads again the software but the license seems to be stuck to the old windows installation.

Any idea which not involve the local reseller as it's kind of urgent?

Thanks in advance!

Re: Broken PC - Licence Problem

SenecaDesignLLC — Tue, 13 Dec 2022 14:15:10 GMT

You have to call Graphisoft and they can reset it. The only way.

Re: Broken PC - Licence Problem

Barry Kelly — Tue, 13 Dec 2022 15:03:55 GMT

When you try to start Archicad without a licence, you should be offered to use an emergency licence.

This should keep you going for a few days - it will expire after 5 days I think.

But you must contact your local support to get the original license reset to your company pool.

Barry.

Re: Broken PC - Licence Problem

Rubia Torres — Mon, 19 Dec 2022 10:18:57 GMT

Hi @FBD,

You can find the contact information of your local Graphisoft distributor here: Get in Touch – Graphisoft.

Regards,