topic Re: Sign in page blank in Licensing

Sign in page blank

tisantamaria — Tue, 17 May 2022 09:20:29 GMT

Hi!

I can't log in at the Graphicsoft login page on my software.

It only shows a blank page.

I tried to follow this tutorial, but with no success.

I'm using Windows 10 on latest build.

Archicad Solo 25.

Any ideas?

It's not antivirus, firewall...

Re: Sign in page blank

Vinicius Guedes — Mon, 27 Sep 2021 12:55:33 GMT

Hello, @tisantamaria

Could you login into graphisoftid.graphisoft.com and send a print screen if it fails, please?

Re: Sign in page blank

tisantamaria — Mon, 27 Sep 2021 13:02:34 GMT

It´'s just like de image above, but on Windows 10.

Re: Sign in page blank

Vinicius Guedes — Mon, 27 Sep 2021 13:20:47 GMT

I mean, could you open your browser, go to graphisoftid.graphisoft.com and try to login, please?

Re: Sign in page blank

tisantamaria — Mon, 27 Sep 2021 13:23:45 GMT

Oh, right. It works directly on browser, including IE 11.

Re: Sign in page blank

Minh Nguyen — Thu, 07 Oct 2021 13:34:41 GMT

Hello,

Thank you very much for the report and I am very sorry to hear about the issue!

To better understand the issue, may I ask with which application you are having trouble with signing in? Is it Archicad or is it License Manager Tool or both? Each of these uses a different environment, thus we need to know exactly where it is not working.

Looking forward to hearing from you!

Best regards,
Minh

Re: Sign in page blank

Gino Hansen — Mon, 11 Oct 2021 14:41:24 GMT

Hi Minh,

I have the same problem here with a student, who can't sign in via Archicad 25 on Windows 10 ( sign in Window is empty). Browser login works with no problem. I've added the *.graphisoft.com to the trusted websites in Internet Explorer but this doesn't change anything.

Re: Sign in page blank

Minh Nguyen — Tue, 12 Oct 2021 08:33:31 GMT

Hi Gino,

Thank you for the question!

This issue seems similar to the one posted here. The solution was, due to a driver issue in a new graphics card from Intel (Intel Xe graphics), the page could not be load. Could you please ask the client to check whether they have this type of graphics card in the system and make sure that it is updated?

Best regards,

Minh