topic Re: Can't Connect to Server- MacOS Monterey V.12.2 in Licensing

Can't Connect to Server- MacOS Monterey V.12.2

Sheena Marie Tamidle — Thu, 11 May 2023 07:54:37 GMT

HI,

I am trying to login to graphisoftid.graphisoft.com. But error pops up that Can't Connect to server. I am using Macbook Pro with MacOS Monterey v. 12.2.

The following steps are what i did so far but still fails to connect to server:

-turn off firewall

-remove all cache

-delete browser history

-change dns server to 8.8.8.8

-connect to a different wifi

-make sure that os is updated

-tried using chrome, safari, firefox, opera.

Are there any other steps i missed? Is the server down? Is their a problem with the laptop?

Thank you

Re: Can't Connect to Server- MacOS Monterey V.12.2

Minh Nguyen — Mon, 07 Feb 2022 15:22:32 GMT

Dear Sheena,

Thank you very much for your question!

What you have described suggests that something is blocking your connection on the system level. I would like to ask for the content of the hosts file on your machine:

MacOS:

- Open the Terminal on macOS (Finder > Utilities > Terminal)

- Run the following command (requires admin rights and password)

sudo nano /etc/hosts

Then take a screenshot of the opened dialog and send it to me. Feel free to drop me a Private Message about it when you're ready!

Looking forward to hearing from you!

Best regards,

Minh

Re: Can't Connect to Server- MacOS Monterey V.12.2

Sheena Marie Tamidle — Tue, 08 Feb 2022 00:43:30 GMT

Hi Minh,

Thank you so much for your help. I will send you a private email for the content's screenshot of the hosts file on my machine. Thank you.