topic Re: Forward Product license parking in Licensing

Forward Product license parking

Lucian — Thu, 11 May 2023 08:01:47 GMT

Hello,

Has anyone given a try of the "parking license" service?

Although they say it's available, I don't have that service on my managing account (company ID/subscriptions). Isn't it available worldwide?

here's the link with the description:

https://Graphisoft.com/forward

Re: Forward Product license parking

DGSketcher — Tue, 15 Nov 2022 13:50:59 GMT

You may need to contact your local support / supplier to discuss what you want as there are cost involved.

Re: Forward Product license parking

Lucian — Tue, 15 Nov 2022 14:13:29 GMT

The local support/supplier answer: is that they don't offer such a service.

Is this normal? Every local support has the option not to include all the Graphisoft services. I don't understand why I`m a forward customer but can't have all the benefits.

Re: Forward Product license parking

Isabel Matos Sipahi — Tue, 15 Nov 2022 14:29:46 GMT

Dear Lucian,
The parking process is not digital. Please contact your local reseller, so he/she can explain you how to park your licenses and if you are already eligible for it.

Re: Forward Product license parking

Lucian — Tue, 15 Nov 2022 14:37:10 GMT

Alright, will speak with them again. I will leave a follow-up here.

But for a good to know case study: what can make me eligible or not?

Re: Forward Product license parking

Isabel Matos Sipahi — Tue, 15 Nov 2022 14:58:58 GMT

Lucian, I'm sorry to hear that.
Could you please send me an email on isipahi@graphisoft.com, with some details about your license and who is your partner?

Re: Forward Product license parking

Isabel Matos Sipahi — Wed, 16 Nov 2022 10:03:35 GMT

Parking is available from the 2nd year term, depending on the length of your contract.

Re: Forward Product license parking

Lucian — Mon, 12 Dec 2022 12:20:43 GMT

I have spoken with them. It's a bit strange I can park my license only at the start of the ArchiCLUB / Forward Contract for a minimum of 12 months, so I can't park for 3 months and then activate it if need it.... useless. They only make 1-year contracts the "2nd-year term" that you say doesn't exist, again... stupid. This is my 4th year so far...

Very stupid service, I don't get the need for it if I can't park or reactivate for my own needs.