topic Re: Where oh where do I go to renew my ssa? in Licensing

Where oh where do I go to renew my ssa?

heathldesign — Thu, 11 May 2023 08:15:08 GMT

I must be really thick, but for the life of me I cannot find anywhere to renew my ssa. Someone please point me in the right direction.

one little point, I got an alert a few days ago when I started ac warning me that my subscription was going to expire in 3 days. I couldn’t renew it at that point so I dismissed it. Any normal company that wants to get more of your money would badger you for the next 3 days , but not gs. Nope. I assumed to alert would appear the next day when I started ac again. Nope. Since then, I have been ripping my hair out trying to find a place to renew.

Re: Where oh where do I go to renew my ssa?

Lee Hankins — Sun, 05 Mar 2023 07:08:19 GMT

Good question. We’re on a rolling SSA/Forward agreement and have been in its various forms for many years. Whenever we have to make a change we contact local support so it may be worth trying to contact your local support/distributor.

Re: Where oh where do I go to renew my ssa?

Jp1138 — Sun, 05 Mar 2023 10:01:05 GMT

In our case you must contact your local distributor. Usually they contact you first when they date of renewing approaches, but it seems someone is not doing his job there.

Re: Where oh where do I go to renew my ssa?

heathldesign — Sun, 05 Mar 2023 15:04:28 GMT

I’m sure I recall being able to go to some portal to check the status. Thanks guys, I’ll reach out to my rep.

Re: Where oh where do I go to renew my ssa?

Karl Ottenstein — Sun, 05 Mar 2023 16:41:23 GMT

Since you're in the USA, the renewal site listed in last year's email is this:

https://acct.graphisoftus.com

You should have an old email listing your account number / password from the last renewal period. But, GSNA sends out a renewal notice a month or two in advance of the renewal date with that info. It might have gotten caught by your spam filter? If concerned just contact North American support.

Re: Where oh where do I go to renew my ssa?

heathldesign — Sun, 05 Mar 2023 21:11:57 GMT

OMG! that's the link i needed. you would not believe how long i've been searching. i can find several pages or sites with info about how wonderful Forward (as it's now called) is even links to sign up or sign in to access the content, but impossible to actually find your account and it's status. why does GS have so many bloody websites? why is this info not in with my GSID? this is typical of what i've come to know of GS

Re: Where oh where do I go to renew my ssa?

abichuch — Tue, 07 Mar 2023 15:37:38 GMT

Hello @heathldesign, for North American customers please go to this SSA/Forward Member page https://graphisoft.com/us/member-benefits and click log in. After login, you will be able to access the payment page to renew your SSA/Forward Membership.