topic Re: My Keys are not showing up on the License Manager in Licensing

My Keys are not showing up on the License Manager

lauraf — Thu, 11 May 2023 07:50:01 GMT

Hello everybody.

I recently downgraded my windows installation and therefore needed to reinstall both my Archicad and License Manager. Once the License Manager was installed, I've been stuck on the screen attached to this message, absolutely nothing shows up on the "Available Protection Key(s)" tab. Even when my license where in use in another PC, my licenses information always used to show up before.

My licenses DO show up when I log in the Graphisoft ID page, so I'm not sure what can be done to solve the issue.

I've unistalled and reinstalled both the LMT and Archicad and it didn't do much help.

Has anyone been through this issue as well?

Thanks in advance,

Laura

Re: My Keys are not showing up on the License Manager

lauraf — Mon, 01 Nov 2021 14:43:15 GMT

Update: just managed to access my keys on the License Manager using another computer, so I'm guessing the issue must be related to the installation/settings in my pc.

Re: My Keys are not showing up on the License Manager

Minh Nguyen — Tue, 02 Nov 2021 13:04:06 GMT

Dear Laura,

Thank you very much for the report and I am very sorry for the experience!

For a start, could you please let me know the email used for signing in via LMT, as well as the license number (SW00000...) that should be visible in LMT in a Private Message?

Looking forward to hearing from you!

Best regards,

Minh

Re: My Keys are not showing up on the License Manager

Paul — Thu, 23 Dec 2021 16:30:12 GMT

I am having the same issue after a windows update. No keys are showing as available.

Re: My Keys are not showing up on the License Manager

Minh Nguyen — Fri, 31 Dec 2021 15:25:22 GMT

Hi Paul,

Thank you very much for the report and I am very sorry for the issue!

From your description, it might suggest that the license is damaged. I would suggest contacting the distributor/reseller as soon as possible to find out more about this.

Thank you very much for your understanding!

Best regards,

Minh

Re: My Keys are not showing up on the License Manager

talyaauaha — Thu, 11 Aug 2022 04:21:25 GMT

I am also having the same problem after a windows update, what could you recommend is the best way to fix this. In Graphisoft it says that my license is active on the device that got updated but it doesn't show up in the LMT. I use the license on 2 devices and it is not showing on either of them.

Thanks

Re: My Keys are not showing up on the License Manager

arg617 — Fri, 02 Dec 2022 15:15:30 GMT

I am having this same issue. Any idea how to resolve?

Thank you

Re: My Keys are not showing up on the License Manager

schoedel — Tue, 03 Jan 2023 17:47:13 GMT

Same issue here after settting up Windows new.

Re: My Keys are not showing up on the License Manager

Atort — Thu, 20 Apr 2023 09:44:30 GMT

Same issue running LMST on macOS Catalina and also in other computer after upgrading to macOS Ventura