topic Re: Can't open file in Licensing

Can't open file

atheodor — Wed, 07 Jun 2023 18:43:33 GMT

Hello,

I used to have archicad 25 student trial version with which I created a file for a little trial project. My trial expired and now I can't open this file in any way - even just to view it. I asked for an extension of the trial as I am still a student but I haven't heard back from Graphisoft. I also downloaded the archicad 26 trial version in the hopes that I'll be able to open the file but still doesn't allow me to open the file... How can I open this file????????!!!

Re: Can't open file

Eduardo Rolon — Wed, 07 Jun 2023 19:03:51 GMT

Trial files cannot be opened except by buying the software and only with that trial installation. Opening an AC25 trial with a 26 trial will not work.

As a student you should have used the EDU version.

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AFAIK nobody will be able to open that file.

Re: Can't open file

Lingwisyer — Thu, 08 Jun 2023 01:44:16 GMT

You should be appling for an Edu Licence on MyArchiCAD. If the temporary licence they give you while they authenticate you is about to expire, then you can try chase it up like others on here.

Re: Can't open file

atheodor — Thu, 08 Jun 2023 05:48:55 GMT

Hello, thank you for the reply. I had a one month trial for edu license which expired. I applied for the 1 year one on Sunday but have yet to hear back. How can I chase it up as you said?

Re: Can't open file

atheodor — Thu, 08 Jun 2023 05:51:18 GMT

Hello, thank you for the reply. It's really odd no? I really just want to open the file and take some screenshots so that I can include that school project on my portfolio..... It is odd that I need to buy the software to do that.... I had a one month trial for edu license which expired. I applied for the 1 year one on Sunday but have yet to hear back.

Re: Can't open file

Lingwisyer — Thu, 08 Jun 2023 06:29:04 GMT

A Trial is NOT the same as the temporary Edu licence. If you did not apply for an Edu licence a month ago, then we can only assume that you were using the Trial which means your file will be unretrievable unless you purchase a commercial licence.

Re: Can't open file

atheodor — Thu, 08 Jun 2023 06:38:56 GMT

Ok then I had the education license (see screenshot below). I've applied for renewal and still waiting to hear back. Does that mean that if i get the renewal I'll be able to open the file?

Re: Can't open file

Lingwisyer — Thu, 08 Jun 2023 07:06:33 GMT

Does MyArchiCAD not present you with AC26 to download? From memory, the next version keeps appearing as long as GS can authenticate that you are still a student, and once downloaded that version would work for 1 year. I do not remember if you could refresh the licence for a version you have previously downloaded. Either way, once you get access to a licence, Edu or Commercial, you will be able to view your files.

Ling.

Re: Can't open file

atheodor — Thu, 08 Jun 2023 07:12:21 GMT

I downloaded the AC26 1 month trial for professional use so that I can open the file and I still can't (I didn't go for the EDU one because I am still waiting to hear back from graphisoft regarding extending my license for AC25) - see screenshot below (its in french - it says "the trial edition cannot read this version of AC25 document") .

Re: Can't open file

Eduardo Rolon — Thu, 08 Jun 2023 11:32:43 GMT

Trial cannot read other projects, please read the Trial requirements. You should not be using a Trial version, all projects done with that versions will be locked unless you upgrade the trial to full version by buying it. No other version can open a file created in a Trial version.

Re: Can't open file

atheodor — Thu, 08 Jun 2023 11:37:43 GMT

OK, I am still a student and I cannot buy the software. I've applied for extension of the educational license but have not heard back - do you know of any way I can speed up the process as I need to access the file ASAP?

Re: Can't open file

Eduardo Rolon — Thu, 08 Jun 2023 11:39:22 GMT

You need to check in myarchicad.com that is were the serial number will show up.

EDU licenses review usually take from 1-3 days.

If nothing shows up then you can use the email in "Get in Touch" in myarchicad.com to send a message.

Re: Can't open file

Eduardo Rolon — Thu, 08 Jun 2023 11:42:26 GMT

See answer below.

You will not have access to the file done with the Trial version since the only way to open it is with a "NEW" Commercial version of AC.

Re: Can't open file

atheodor — Thu, 08 Jun 2023 11:48:06 GMT

Myarchicad says its still processing - see below (it's been 5days now). I guess I need to get on an international call to reach out to them as there is no local archicad contact...

Thank you

Re: Can't open file

Szabolcs Miko — Wed, 14 Jun 2023 13:15:07 GMT

@atheodor please visit https://myarchicad.graphisoft.com/ and log in with your Graphisoft ID. Under your profile you will find that you have requested a license for Archicad 25 International version and have an approved 1 year educational license. Under products you can download this version, install it and open your file without any issues.

Let me point you to our articles here on the community that you might find helpful: https://community.graphisoft.com/t5/Licensing/Educational-License-Step-by-step/ta-p/343590 and https://community.graphisoft.com/t5/Licensing/Educational-License-Frequently-Asked-Questions/ta-p/351640