https://community.graphisoft.com/t5/Licensing/no-license-detected/m-p/397155#M3371 <P><EM>We ordered last week a subscription including ARCHICAD FRA and BIMcloud&nbsp;</EM></P><P><EM>When we connect to ARCHICAD with our user account/email address, the software noted we don't have a valid key for this user.</EM></P><P><EM>&nbsp;</EM></P><P><EM>When we connect to the GRAPHISOFT site, the new subscription ordered is not included in the available licenses. (There is no license). Can you tell us how we can access the license ordered ? </EM></P><P>&nbsp;</P> Mon, 04 Sep 2023 07:05:08 GMT CONVERGENCES 2023-09-04T07:05:08Z https://community.graphisoft.com/t5/Licensing/no-license-detected/m-p/397155#M3371 <P><EM>We ordered last week a subscription including ARCHICAD FRA and BIMcloud&nbsp;</EM></P><P><EM>When we connect to ARCHICAD with our user account/email address, the software noted we don't have a valid key for this user.</EM></P><P><EM>&nbsp;</EM></P><P><EM>When we connect to the GRAPHISOFT site, the new subscription ordered is not included in the available licenses. (There is no license). Can you tell us how we can access the license ordered ? </EM></P><P>&nbsp;</P> Mon, 04 Sep 2023 07:05:08 GMT https://community.graphisoft.com/t5/Licensing/no-license-detected/m-p/397155#M3371 CONVERGENCES 2023-09-04T07:05:08Z https://community.graphisoft.com/t5/Licensing/no-license-detected/m-p/397156#M3372 <P>With matters regarding licensing, you will be better off contacting your local Archicad support people.</P> <P>They should be able to help you with it.</P> <P>&nbsp;</P> <P>Barry.</P> Mon, 04 Sep 2023 07:19:51 GMT https://community.graphisoft.com/t5/Licensing/no-license-detected/m-p/397156#M3372 Barry Kelly 2023-09-04T07:19:51Z