topic Re: License renewal in Licensing

License renewal

Kosinsky_JPBP — Sun, 05 Nov 2023 14:43:51 GMT

Hello, I am an architecture student, I am currently studying in Russia but I come from Florida, I am in my final year, the problem is that I cannot renew my student license due to the fact that I am in Russia and I have already started with my projects, how can I renew my license please?

Re: License renewal

mthd — Mon, 06 Nov 2023 06:40:59 GMT

Have you been able to contact Graphisoft directly yet ?

Re: License renewal

Barry Kelly — Mon, 06 Nov 2023 07:14:28 GMT

Educational licenses are renewed through MyArchicad - log in here ... https://myarchicad.graphisoft.com/Default.aspx

I assume you got your original educational license from there.

There will be a "Get in Touch' link at the top of the website if you need help once you have logged in.

Also watch this YouTube video

https://www.youtube.com/watch?v=C_WhTAnckl8

Barry.

Re: License renewal

Kosinsky_JPBP — Mon, 06 Nov 2023 12:29:48 GMT

Yes, I tried to contact them several times but it's without answers

Re: License renewal

Kosinsky_JPBP — Mon, 06 Nov 2023 12:30:38 GMT

Yes I know thank you, I have already tried several times, but they no longer renew the archicad licenses for Russia, I am blocked access, I only have a few days left before the expiry of my current license and then I will no longer be able to use archicad, is there not another way to renew the license or someone directly that I can contact please?

Re: License renewal

Barry Kelly — Mon, 06 Nov 2023 12:47:07 GMT

@Kosinsky_JPBP wrote:

Yes I know thank you, I have already tried several times, but they no longer renew the archicad licenses for Russia, I am blocked access, I only have a few days left before the expiry of my current license and then I will no longer be able to use archicad, is there not another way to renew the license or someone directly that I can contact please?

If that is the way it is then there is probably not much that can be done.

I will tag @Giovana Benvenuto here to see if she can help.

She has posted many of the educational license posts in the licensing knowledge base.

If you can't help Giovanna, is there someone else that can?

Barry.

Re: License renewal

Barry Kelly — Wed, 08 Nov 2023 09:35:38 GMT

@Kosinsky_JPBP ,

You might want to see this reply to a similar post.

https://community.graphisoft.com/t5/Licensing/how-can-the-Client-upgrade-the-license-to-version-27/m-p/574580#M3517

It is unfortunate that it has to be this way.

Barry.

Betreff: License renewal

Evelyn Lotter — Wed, 08 Nov 2023 12:18:38 GMT

Hi@Kosinsky_JPBP

@Barry Kelly connected the right post.

In light of the ongoing war in Ukraine and in order to be in compliance with the European Union’s 8th sanctions package, we have suspended all business activities in Russia and Belarus and closed our office in Russia.

As a result, we cannot offer you any of our software solutions or services. We regret the impact on our colleagues, partners, and users in Russia and Belarus.

Best regards,