topic Re: Archicad 27 no license found in Licensing

Archicad 27 no license found

Radek_K — Wed, 27 Sep 2023 22:15:40 GMT

Hello guys,

i'm having an issue with the new Archicad 27. I have valid license and active SSA but 27 version doesn't see it. I had installed 27 tech. preview which seems to use cloud based license. Is it possible that some file was left behind after uninstalling and the program now doesn't want to use license manager tool? Tried to run demo so i can go to menu and see my license there. When click on SSA validation it says no internet connection, when click on license it says it's valid. Also tried the off line option but gives me an error message when trying to download the ssa file.

Any ideas? It's been just released today so maybe the system is not fully on yet?

Re: Archicad 27 no license found

MinhNguyen — Thu, 28 Sep 2023 00:53:26 GMT

As far as I know, the tech preview used a different license technology, thus incompatible and not relevant to the final version, so you don’t need to worry about it. Regarding the latest final build of AC27, best to check with your local support to see whether your key has been upgraded to AC27 yet. In some markets it may take several days to complete the transition

Re: Archicad 27 no license found

Radek_K — Thu, 28 Sep 2023 08:57:48 GMT

Thank you for your answer. Yes that’s what i thought . Well my renewal date was very close to the 27 version release so i guess i need to be patient for couple of days. Also third party plugins are not available yet anyway so will be using 26 for some time.

Re: Archicad 27 no license found

Rex Maximilian — Thu, 28 Sep 2023 11:37:42 GMT

I called tech support and discussed this with them. Basically, the key update will not be available for US clients until October 3.

Re: Archicad 27 no license found

Radek_K — Thu, 28 Sep 2023 12:18:43 GMT

Yes there in inly INT version available right now. I have European license and in my language it will be ready for release apparently on 4.10 so i guess they will update the key then. As i said there’s no need to rush most plugins are not available for 27 anyway. It’s not big deal, I just wanted to start setting up new version and what a surprise when it said that i don’t have a valid license 😳😊

Re: Archicad 27 no license found

Martin Jules — Sun, 01 Oct 2023 18:44:44 GMT

I am still waiting for my key update, which must already be operational for the latest version of ArchiCAD pursuant to my agreement with Graphisoft:

Re: Archicad 27 no license found

Radek_K — Mon, 02 Oct 2023 13:16:55 GMT

Yeah this is the first time as far as i can remember. Really wonder what’s going there. Whether it’s some new strategy or something went wrong. Let’s hope our licenses will be updated soon.

Re: Archicad 27 no license found

Rex Maximilian — Tue, 03 Oct 2023 16:31:39 GMT

The buck stops at the top. It's the worst leadership I've ever seen in 32 years of using Graphisoft products. They're totally cut off from the base they're supposed to be developing for. Rolling out the software with an announcement of availability a week prior to when it actually is, is a colossal blunder. I can't imagine the logistics some firms probably went through preparing for a company wide update, only to see the keys weren't upgradable.

There should have been an announcement on this board.

Re: Archicad 27 no license found

Martin Jules — Wed, 04 Oct 2023 03:16:26 GMT

I hope the internet will not be a mandatory to use our existing ArchiCAD licenses in the upcoming hours.

Re: Archicad 27 no license found

Barry Kelly — Wed, 04 Oct 2023 03:31:29 GMT

@Martin Jules wrote:

I hope the internet will not be a mandatory to use our existing ArchiCAD licenses in the upcoming hours.

I don't understand.

Nothing is different to how it has all worked in the past.

But you will need an internet connection to upgrade your license to 27 (which the USA licenses should be available now or at least within the next few hours).

Barry.

Re: Archicad 27 no license found

Martin Jules — Wed, 04 Oct 2023 03:39:24 GMT

I hope my hardware key will continue working as usual without the need of an internet connection after upgrading it.

Re: Archicad 27 no license found

Barry Kelly — Wed, 04 Oct 2023 03:51:56 GMT

@Martin Jules wrote:

I hope my hardware key will continue working as usual without the need of an internet connection after upgrading it.

Nothing has changed.

Once you upgrade your key it will work exactly the same as it did before, except you will now be able to use 27 as well.

I have recently done this.

If you are worried about the new cloud license, don't be.

27 will use your hardware keys just as with all previous versions.

If you do want to use the cloud license (which will not be available in all locations yet), you will have to convert and relinquish your hardware key.

Which you won't want to do because the cloud license can not run older versions of Archicad.

Unless Graphisoft can re-program the key so it does not run 27 and also allow us to have a cloud license for 27 and beyond.

I am not sure about this yet.

Barry.

Re: Archicad 27 no license found

Martin Jules — Wed, 04 Oct 2023 12:28:02 GMT

October 4, 2023 at 8:30:

Re: Archicad 27 no license found

Karl Ottenstein — Wed, 04 Oct 2023 12:42:04 GMT

License Manager finally showed me the available AC 27 USA license update this morning... as it should have weeks ago based on historical experience. AC 27 launches in fully licensed mode now.

Re: Archicad 27 no license found

Fred Melo — Fri, 03 Nov 2023 17:39:25 GMT

well, it's NOV3TH and I have the same issue in Brazil. My license it's active, using AC26 normally, and the AC27 says I have no valid license.

Re: Archicad 27 no license found

Karl Ottenstein — Fri, 03 Nov 2023 18:28:05 GMT

I'm confused @Fred Melo as your screenshot clearly shows that your license key has been upgraded to 27. It also, however, shows that you are not signed in with your Graphisoft ID. Is Archicad signed in with your GSID when you attempt to use the license... and if so, what error message is displayed.

(Most likely all of this is a question for your tech support....and I assume you have posted to the Brazilian/Portuguese Community since it is dedicated to your market? Click the globe icon at the top of the page to switch to that Community.)

Re: Archicad 27 no license found

Fred Melo — Fri, 03 Nov 2023 20:20:38 GMT

Hi, Karl. Thanks for the reply. I was signed in my Graphisoft ID. But the AC 27 don’t find the license. I forgot that there is a Brazilian Forum community, it’s the force of habit that every tech problem I have I search in English. Thanks for reminding me. I’ll try there. And I also contacted tech support, no answers yet.

Re: Archicad 27 no license found

Barry Kelly — Sun, 05 Nov 2023 04:20:00 GMT

Your key is clearly updated to Archicad SOLO 27 Brazilian version.

Have you downloaded and installed this exact version?

If you are trying to run the FULL commercial version or a different language version, it will not find the license.

Barry.

Re: Archicad 27 no license found

Fred Melo — Mon, 06 Nov 2023 19:34:40 GMT

Hi, Barry. That was the problem. Thank you.