topic Re: license manager Tool not working - in Licensing

license manager Tool not working -

Robby — Sat, 18 Nov 2023 02:28:29 GMT

I innocently, stupidly, but without alternative, uploaded my license to the company pool since I have a new computer and wanted to transfer the license. Naturally was not able to download it. I even tried to re-download it to my old computer but even that did not work.

So now with a paid license and paid SSA I can not use my license....and since its Friday probably for who knows how many days....cant imagine graphisoft would have weekend help...

C'mon graphisoft- of the dozens of applications and licenses I had to transfer to my new computer yours was the only one that failed! Even microsoft license went without a hitch!

Re: license manager Tool not working -

Robby — Sat, 18 Nov 2023 02:44:41 GMT

This is what I get every time I attempt to download - now for the 20 th time.

Please- someone tell me I'm stupid and did something wrong. I'd be grateful....hahahaha

Re: license manager Tool not working -

Lee Hankins — Sat, 18 Nov 2023 08:49:08 GMT

It might be worth logging in to the company license pool and check who it’s assigned to. If it’s just assigned to you change it to be available to everyone or someone else and then back to you. Might work but probably not. Have you checked you have the latest updated version of the License Manager tool or one that works properly with Sonoma? Did your previous machine have Sonoma?

Betreff: license manager Tool not working -

Nurbs — Sat, 18 Nov 2023 09:16:05 GMT

Hi,

The CodeMeter App needs Full Disk Access on the newer MacOS. If that doesn't help install the latest CM Driver from here:

https://www.wibu.com/us/support/user/downloads-user-software.html

Re: license manager Tool not working -

Robby — Sat, 18 Nov 2023 14:08:10 GMT

Hey Lee- thanks for your help- I had tried that and no made no diffference whether set to admin or everyone....

Betreff: license manager Tool not working -

Robby — Sat, 18 Nov 2023 14:10:29 GMT

Thank you very much Nurbs - updating the CM driver as you suggested worked!

I very much appreciate you took the time to answer- I owe you one!

Thanks again!