topic Dead laptop , key problem with licence manager tool in Licensing

Dead laptop , key problem with licence manager tool

Jeanne Berteloot — Mon, 15 Jan 2024 11:49:19 GMT

Good morning,

I have a problem with the archicad license transfer from a broken computer, which I can no longer turn on. How can I upload the activation key to my new computer? The key is not available on the licence manager tool.

Thanks !

Re: Dead laptop , key problem with licence manager tool

Barry Kelly — Mon, 15 Jan 2024 11:56:44 GMT

Assuming you are talking about a software license.

You can only upload the license back to your company pool from the machine which the license is on.

As that machine is broken, you can not upload it yourself.

You will have to get in touch with your local Archicad Support and have them return the license to your company pool.

Barry.

Re: Dead laptop , key problem with licence manager tool

Jeanne Berteloot — Mon, 15 Jan 2024 11:59:18 GMT

Thank you for your answer,

how can I find my local Archicad Support ? I can't find any phone number / mail on the archicad website.

I'm in France, Saint-Martin-Boulogne (62)

Thanks

Jeanne

Re: Dead laptop , key problem with licence manager tool

Barry Kelly — Mon, 15 Jan 2024 12:08:55 GMT

Do you pay an annual license fee?

That is who you need to contact.

This link should help you find out who to contact.

https://graphisoft.com/fr/ou-acheter/#contact-us

If the 'contact us' link does not help, try the 'where to buy' link and choose France as your country.

Barry.

Re: Dead laptop , key problem with licence manager tool

Pascal Faucher1 — Tue, 16 Jan 2024 00:34:52 GMT

Bonsoir Jeanne,

Pour toute aide en France et Suisse Francophone, veuillez contacter le Support technique en soumettant un ticket :

https://support-fr.graphisoft.com/support/home

Cordialement,

Pascal

English translation...

Good evening Jeanne,

For any assistance in France and French-speaking Switzerland, please contact Technical Support by submitting a ticket:

https://support-fr.graphisoft.com/support/home

Sincerely,

Pascal