topic Re: inviting someone to company pool issue in Licensing

inviting someone to company pool issue

tomyg — Mon, 29 Jan 2024 10:40:52 GMT

i seem to be having a lot of trouble adding someone to my company pool. The email address is a graphisoft ID account. I keep getting a error message pop up and can't for the life of me work out why

Re: inviting someone to company pool issue

Barry Kelly — Thu, 27 May 2021 09:51:50 GMT

Might be a problem with the Graphisoft website.
I just signed in to my Graphisoft ID and I got a quick flash of an error message (couldn't catch what it said), but then it went away and I logged in OK.

Maybe try a different browser if you can.
I find sometimes their websites are a bit finicky with certain browsers.
I find Mozilla Firefox work pretty well.

Barry.

Re: inviting someone to company pool issue

tomyg — Fri, 28 May 2021 03:13:10 GMT

i've tried chrome and edge both have the same issue.

Re: inviting someone to company pool issue

Minh Nguyen — Fri, 04 Jun 2021 13:01:35 GMT

Hello,

Thank you very much for the question and I am sorry for the experience!

In this case, if the Company Admin tries to invite a GSID user who is inappropriate for the invite for the following reasons,

The GSID user is already a member of the target GSID Company

~~[list=]~~

The GSID user is already a member of another GSID Company

~~[list=]~~

The GSID user is already an admin/contract manager of the target GSID Company

The GSID user is already an admin/contract manager of another GSID Company

The GSID user already has a pending invitation to the target GSID Company

The GSID user already has a pending invitation to another GSID Company

they will get the "An error has occurred. Please try again later." message.

Could you please see if that is the case?
Thank you very much!

Best regards,
Minh

Re: inviting someone to company pool issue

tomyg — Tue, 15 Jun 2021 06:02:02 GMT

The co-worker was a member of another company. We've set him up with another email

Re: inviting someone to company pool issue

atelierundaverde — Fri, 11 Mar 2022 07:34:41 GMT

The solution is to make another graphisoft ID for that invited member?