topic Re: Graphisoft ID in Licensing

Graphisoft ID

Paolo Pi — Fri, 30 Jun 2023 06:24:45 GMT

Hi everyone,

I am using ArchiCAD 25 and as you know it´s required to sign in with your Graphisoft ID. So far so good...

What I find a bit annoying is that I need to log in every time I start Archicad 25.

Do you know if there is a setting to keep the software logged in and avoid this process all the time?

I know it literally takes 30 seconds, but still... 🙂

Thanks to whoever can help me

Re: Graphisoft ID

Miha_M — Fri, 30 Jun 2023 06:45:34 GMT

That is strange. I had to sing in only once after installation (each Archicad version). Do you have it installed on a local windows 10 computer?

Dongle or software license?

Re: Graphisoft ID

Barry Kelly — Fri, 30 Jun 2023 09:37:49 GMT

I am actually having the same issue.

I am hoping that a re-install and update with latest hotfix has done the trick.

I did that Wednesday night.

Signed in.

Closed and opened again and I was still signed in.

Thursday morning I had to sign in again - not sure why because it was signed in the evening before.

Friday morning (today) it remained signed in.

I will see how it goes over the weekend and into next week.

I will let you know either way.

Barry.

Re: Graphisoft ID

Daniel Kassai — Mon, 03 Jul 2023 22:11:41 GMT

Hi everyone,

this is an issue actually on our end, which we already started fixing.

Sorry for the inconvenience.

I will let you know once the fix is released.

Best regards,

Daniel Kassai
Product Manager

Re: Graphisoft ID

Paolo Pi — Tue, 04 Jul 2023 05:34:47 GMT

Hi,

Thank you all for the replies.

I appreciate the effort to fix this bug and looking forward for a solution.

Have a nice day!

Paolo

Graphisoft ID Login when starting Project

Vinceno — Thu, 06 Jul 2023 00:14:41 GMT

Hi,
When trying to start a new or existing project within Archicad, it ask you to sign in with your Graphisoft ID credentials, but when trying to sign in the page does not continue through, but stays on the log in page.

Eventually when I am signed in, after a few days it losses my sign in details and I have to go through the whole process again.

Any thoughts to why this is occurring?

Re: Graphisoft ID Login when starting Project

Marc H — Thu, 06 Jul 2023 01:09:05 GMT

Happened to me a few days ago, then back to normal project opening the next day and I was able to work again. No idea why these odd, periodic lock-outs happen. Seems like GS should build in a three day grace period for any lack of license verification to avoid workload disruptions.

Re: Graphisoft ID

Daniel Kassai — Fri, 04 Aug 2023 07:37:16 GMT

Hi All,

we have fixed the issue now.

Let me know if you are still experiencing any anomalies with the login.

Best regards,

Daniel Kassai
Product Manager

Re: Graphisoft ID

Kresho — Wed, 29 Nov 2023 23:51:26 GMT

Hi Daniel,

I have a fully licensed Archicad 25 version - Software sign-in, and cannot sign in Archicad program. Have no problems signing in to my online Graphisoft account.

I've just updated my system to Win 11 because I had that same problem in Win 10. Archicad is updated to the latest 7000 version, and all of the drivers are updated to the latest version too. When I try to sign in to Archicad, I can't even get the Sign-in window to appear(screenshot below). Firewall allows Archicad to go on the Internet.

What else can I check/do to fix the issue?

Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
Installed RAM 64.0 GB

Intel(R) UHD Graphics

NVIDIA GeForce RTX 3070 Laptop GPU
System type 64-bit operating system, x64-based processor
Edition Windows 11 Pro
Version 23H2

Re: Graphisoft ID

Daniel Kassai — Thu, 30 Nov 2023 13:59:14 GMT

Hi @Kresho !

Only from this information I am not able to help.

Please connect with your Tier 1 support regarding your problem.

Probably they will be asking for more information in order to debug the problem.

Best regards,

Daniel Kassai

Re: Graphisoft ID

Barry Kelly — Mon, 29 Jan 2024 03:32:12 GMT

@Daniel Kassai

The problem appears to be back for me at least - haven't heard of others complaining either in my office or here in the community.

It is happening on both my office PC and laptop for a couple of weeks now, so it seems to me it is not a personal setting on the machines that is playing up.

I don't particularly want to delete all of my user preference files - but as I say it is happening on multiple machines.

It is also happening for different versions, 25, 26 and 27.

Just wanted to reach out to see if it is happening to others, or if there is a fix at Graphisoft's end, before I report this to local support.

Barry.

Re: Graphisoft ID

Miha_M — Mon, 29 Jan 2024 07:27:28 GMT

I am using 26 and 27 via usb dongle on different computers, but did not have any sign-in popup requests in a while now.

Re: Graphisoft ID

Paolo Pi — Mon, 29 Jan 2024 10:53:13 GMT

Hi,

I was actually going to write again because since a few weeks I am also getting this message again (working with AC25 on PC). It doesn´t happen every day, but I know that at least 2 of my colleagues got the same.

Maybe there has been some kind of change from Graphisoft side?

I didn´t experienced this problem since a couple of months before this.

Re: Graphisoft ID

Daniel Kassai — Tue, 30 Jan 2024 20:26:53 GMT

Hi !

Only from this information I am not able to help.

Please connect with your Tier 1 support regarding your problem.

Probably they will be asking for more information in order to debug the problem.

Best regards,

Daniel Kassai

Graphisoft, Product Management