topic Re: License Reset in Licensing

License Reset

Anonymous — Mon, 29 Jan 2024 13:21:41 GMT

Hello,

I upgraded Windows and now my license is lost. Is there a way to remotely deactivate a license??

I seem to be stuck without it.

If you could point me in the right direction that would be great.

Re: License Reset

Christophe Fortineau — Sun, 22 Nov 2020 12:09:07 GMT

Hello Tandem.Design,

I do not think an OS is able to reset a Codemeter Key for example.
What kind of license do you mean ?

Re: License Reset

Anonymous — Sun, 22 Nov 2020 17:22:44 GMT

I tried to use Archicad after updating to windows 10 PRO from Home version. Now it says my archicad is invalid and i am not able to download the product license because i think archicad thinks i "have a new computer".

I need to disable the my license from the "old" machine

Re: License Reset

Barry Kelly — Mon, 23 Nov 2020 01:51:11 GMT

Tandem.Design wrote:
I need to disable the my license from the "old" machine

If you are using a software license then yes, you need to send that license back to your 'pool' from the old machine.
If you no longer have access to that old machine, you will need to contact your Archicad support people and have them transfer the license back to the pool for you.

I wouldn't have thought that upgrading windows would make your system appear as a new machine.
You manage the software licenses through the 'License Manager' program.
Does this not work on your system now?

Barry.

Re: License Reset

Minh Nguyen — Mon, 23 Nov 2020 06:37:34 GMT

Tandem.Design wrote:
I tried to use Archicad after updating to windows 10 PRO from Home version. Now it says my archicad is invalid and i am not able to download the product license because i think archicad thinks i "have a new computer".

I need to disable the my license from the "old" machine

Hello,

Thank you very much for your report and I am very sorry about the issue!

If you are using Software key, I'm afraid that the key container had been destroyed during the upgrading process. Unfortunately in this case, you need to contact your local support/distributor to replace your key.

I hope this will help you with this issue. Feel free to ask if you have any further questions. Thank you very much for your understanding!

Best regards,
Minh