topic Re: corrupt license in manager tool in Licensing

corrupt license in manager tool

Krystof — Mon, 05 Feb 2024 23:40:07 GMT

I migrated the hard drive files from an old Mac to a new Mac. It passed across the archicad license, and this is showing up in the license manager tool. But it is corrupted. I have uploaded the actual license to the company pool. But when I download it to the new Mac, it works at first, but then after closing archicad, it says there is no commercial license.

I believe I need to delete the corrupt license, then download the actual license.

Can anyone advise on how to delete the corrupt license?

I have tried deleting the license manager tool and reinstalling.

Thank you

Re: corrupt license in manager tool

Barry Kelly — Mon, 05 Feb 2024 09:09:08 GMT

You probably need to contact your local Archicad support (the people that sold you the license).

They will be the best people to deal with any license problems.

Interestingly my hardware key is currently showing as 'content not available'.

The software keys available to me are showing just fine.

The thing is, I checked Archicad 'about license' and it is using the hardware key just fine.

So if you can still run Archicad the license must be fine, but not sure why the License Manager can not tell you about it.

A problem for Archicad support to solve.

Barry.

Re: corrupt license in manager tool

Krystof — Tue, 06 Feb 2024 10:23:11 GMT

Thanks Barry, I'll contact them.