https://community.graphisoft.com/t5/Licensing/License-stuck-on-broken-computer-how-to-get-back/m-p/244028#M4091 Is there any other way of retrieving the license from broken machine? I have tried contacting Graphisoft and no response from them. Wed, 11 Mar 2020 18:09:10 GMT Anonymous 2020-03-11T18:09:10Z https://community.graphisoft.com/t5/Licensing/License-stuck-on-broken-computer-how-to-get-back/m-p/244025#M4088 <DIV class="actalk-migrated-content">Hello-<BR />One of our licenses was on/downloaded (through the Graphisoft License Manager Tool) onto a computer previously.<BR />The computer started having general operating issues (unrelated to ArchiCAD) and we had to remotely erase and re-install the whole operating system.<BR />Unfortunately, we were unable to upload the license back to the License Manager prior to the system erase, and the license was erased with the system.<BR /><BR />How can I get the license back?? <BR />Is there any 'revoke' action or 'reset' to get all the licenses uploaded back to our account (and then have everyone re-download to their computers again)?<BR />Please help! Many thanks for your help!</DIV> Mon, 25 Mar 2024 09:12:06 GMT https://community.graphisoft.com/t5/Licensing/License-stuck-on-broken-computer-how-to-get-back/m-p/244025#M4088 Anonymous 2024-03-25T09:12:06Z https://community.graphisoft.com/t5/Licensing/License-stuck-on-broken-computer-how-to-get-back/m-p/244026#M4089 You have to contact your distributor to get another software key but you have to provide the ID of the missing software key. I guess you can get that by logging into your assigned administrator's Graphisoft account. He should have a list of software license keys under Company License Pool.<BR /> <BR /> Here's the link in the Help Center: <A href="http://helpcenter.graphisoft.com/guides/license-manager-tool/faqs/i-had-a-software-key-downloaded-but-my-hard-drive-just-died-what-do-i-do/" target="_blank">i-had-a-software-key-downloaded-but-my-hard-drive-just-died-what-do-i-do?</A> Wed, 23 Nov 2016 07:14:28 GMT https://community.graphisoft.com/t5/Licensing/License-stuck-on-broken-computer-how-to-get-back/m-p/244026#M4089 Anonymous 2016-11-23T07:14:28Z https://community.graphisoft.com/t5/Licensing/License-stuck-on-broken-computer-how-to-get-back/m-p/244027#M4090 Thank you so much Aissa! I really appreciate your help! Wed, 23 Nov 2016 17:02:01 GMT https://community.graphisoft.com/t5/Licensing/License-stuck-on-broken-computer-how-to-get-back/m-p/244027#M4090 Anonymous 2016-11-23T17:02:01Z https://community.graphisoft.com/t5/Licensing/License-stuck-on-broken-computer-how-to-get-back/m-p/244028#M4091 Is there any other way of retrieving the license from broken machine? I have tried contacting Graphisoft and no response from them. Wed, 11 Mar 2020 18:09:10 GMT https://community.graphisoft.com/t5/Licensing/License-stuck-on-broken-computer-how-to-get-back/m-p/244028#M4091 Anonymous 2020-03-11T18:09:10Z