topic Re: Connection to the server could not be established in Licensing

Connection to the server could not be established

RobPatt75 — Wed, 07 Aug 2024 09:23:23 GMT

I am trying to upload my software license to the pool and it wont connect to the server and complete it.

I am doing this from ArchiCAD 24 and only did this late last week successfully.

I am signed into the License pool and it is not appearing as available to download to my other new computer which has AC 27 installed.

I had done this last week as well.

urgent assistance required please

Operating system used: Windows

Re: Connection to the server could not be established

Karol Sochacki — Wed, 07 Aug 2024 13:05:39 GMT

Hi Rob,

I had the same problem, updating LM helped.

I found a useful link with a more detailed explanation and downloadable update.

I hope this will help.

https://community.graphisoft.com/t5/Installation-update/Security-Update-for-Archicad-22-25-and-License-Manager-Tool/ta-p/574991?dgtarget=_blank

Re: Connection to the server could not be established

RobPatt75 — Wed, 07 Aug 2024 21:33:30 GMT

Immediately after I typed this out and sent it I spotted the large bit of text at the top of the screen mentioning that as of the 6th of that month which was the day before, Graphisoft had done an update to the licensing software for versions 22 -25 so of course I did that and it worked immediately. Problem solved. Thanks for your reply though. Same solution which would have been spot on. Cheers

Re: Connection to the server could not be established

kiwichick — Wed, 07 Aug 2024 23:45:30 GMT

I have had this same issue this morning "connection to the server could not be established"

I have a paid perpetual archicad 26 licence, how do i fix this?

Re: Connection to the server could not be established

Barry Kelly — Thu, 08 Aug 2024 00:44:57 GMT

@kiwichick wrote:

I have had this same issue this morning "connection to the server could not be established"

I have a paid perpetual archicad 26 licence, how do i fix this?

Have you installed the security update mentioned in previous posts?

Barry.

Re: Connection to the server could not be established

Juanesbg11 — Thu, 08 Aug 2024 11:48:03 GMT

I have the same problem "connection to the server could not be established". I use a perpetual license for archicad 26, also didn't install the security update because it's supposed to be for Archicad 22-25, so i'm not really sure how to fix it, should i install the update or does anyone have any solution? Thanks

Re: Connection to the server could not be established

Oleksandra Vakariuk — Thu, 08 Aug 2024 14:08:36 GMT

Hi all,

The License Manager Tool has to be updated regardless of the Archicad version, please install the update to resolve the issue. We have updated the article and Graphisoft Insights post accordingly.

Sorry for the inconvenience.

Kind regards,

Oleksandra

Re: Connection to the server could not be established

AttilaBalogh — Wed, 08 Jan 2025 13:41:56 GMT

Thanks a lot, that helped!

BUT please: I updated the Archicad which doesn't work anymore with my key, no usable error message, no warning.

Somehow I realise that I need to update the key as well. But the program which updates the key doesn't work... no usable error message...

So I finally end up in a forum (thanks again!) so I can realise that I need to update the Licence manager so I can update the key.

I hope my Archicad will work after restarting - it is nor working now and the update finished without any message...

Update: I missed the message that I need to Update the CodeMeter driver as well. 😕 So finally I tried it, but I still have the error message from

Licence Manager, anyway I just pressed 'Cancel' (logical choice isn't it?) and I updated the licence... Fingers crossed.

Could it be any more complicated? Maybe another key which we use to make the Licence Manager work?