topic Re: Archicad 28 License not found in Licensing

Archicad 28 License not found

Botonis — Wed, 02 Oct 2024 17:09:30 GMT

I hope this is not the same as last year!

Operating system used: Windows 28

Re: Archicad 28 License not found

Dede — Wed, 02 Oct 2024 17:15:38 GMT

I got the same issue.
My local provider said me to wait until tomorrow.

Re: Archicad 28 License not found

Karl Ottenstein — Wed, 02 Oct 2024 19:07:48 GMT

I assume both of you @Botonis and @Dede are on hardware Codemeter keys? I am at least - and License Manager shows no update for me.

Re: Archicad 28 License not found

Botonis — Wed, 02 Oct 2024 19:10:26 GMT

Correct. I haven't changed to cloud license yet.

Re: Archicad 28 License not found

Gerald Hoffman — Wed, 02 Oct 2024 19:23:44 GMT

I am on a Software Key and am not showing any Key available for AC28. Really! They really should have the license thing sorted before the download.

Cheers,

Re: Archicad 28 License not found

Dede — Wed, 02 Oct 2024 19:37:19 GMT

I have a software key that is manually uploaded and downloaded to the Graphisoft server where needed.
I reinstalled the licence manager hoping it would fix the issue but with any success.

Re: Archicad 28 License not found

Gene Kniaz — Thu, 03 Oct 2024 05:37:16 GMT

Same here - two Codemeter keys - no AC28. Got up at 5AM to watch the rollout, got all pumped, and now " . . . there is no joy in Mudville . . . "

With the long "Tech Preview" period, seems like there is no excuse to not have this sorted by the time of the "Big Show".

Re: Archicad 28 License not found

Dede — Thu, 03 Oct 2024 07:57:42 GMT

Finally i got mine update and it seems to work fine.

Re: Archicad 28 License not found

Botonis — Thu, 03 Oct 2024 08:20:04 GMT

Still waiting.

Re: Archicad 28 License not found

Oleksandra Vakariuk — Thu, 03 Oct 2024 08:23:41 GMT

Hi everyone,

Thank you for reporting the issue. We started the investigation with the licensing team. I'll keep you posted on the progress.

Kind regards,

Oleksandra

Re: Archicad 28 License not found

Djordje — Thu, 03 Oct 2024 09:43:51 GMT

No issues on the hardware keys here... it updated on its own. Check if you have the auto update function switched on in 27?

The hardware keys are binary: if they are plugged in, it works. If they are not, it does not.

The software keys are great for people who like uncertainty. I don't.

Re: Archicad 28 License not found

Botonis — Fri, 04 Oct 2024 08:21:14 GMT

Not fixed yet.

Re: Archicad 28 License not found

Martin Jules — Thu, 03 Oct 2024 10:51:37 GMT

That's a minimum that must have been settled before yesterday. I am not sure you know what you do at Graphisoft.

Re: Archicad 28 License not found

Eduardo Rolon — Thu, 03 Oct 2024 11:21:12 GMT

Mine is still not available…

(codemeter)

Re: Archicad 28 License not found

Voytek — Thu, 03 Oct 2024 11:40:18 GMT

No license found for Archicad 28 here as well. This may be a long shot, but is that because of my current license for Archicad 28 Tech Preview?

Re: Archicad 28 License not found

Gerald Hoffman — Thu, 03 Oct 2024 13:07:40 GMT

Hi Oleksandra,

I have a software key and it is still not showing to be activated for AC28. Can you give a progress update on solving this issue please.

Thank you.

Re: Archicad 28 License not found

Oleksandra Vakariuk — Thu, 03 Oct 2024 13:20:35 GMT

The team is currently working on rolling out the upgrade for the users who haven't received it yet. The license updates for the USA localization should be finished today.

Sorry for the inconvenience.

Re: Archicad 28 License not found

Martin Jules — Thu, 03 Oct 2024 13:36:33 GMT

This technical issue has arisen every year. Why not anticipate it?

Re: Archicad 28 License not found

Gerald Hoffman — Thu, 03 Oct 2024 13:41:34 GMT

Possible solution. This worked for me. I opened AC27 and selected License Information under the Help Menu. There is a small box near the bottom called "Check License Updates". (See attached). I clicked this and it indicated there was an update available. I then followed the prompts and it worked.

Hopefully this helps some situations.

Re: Archicad 28 License not found

Martin Jules — Thu, 03 Oct 2024 13:46:01 GMT

It's available now for me (ArchiCAD US):