topic Re: Graphisoft License Manager Tool in Licensing

Graphisoft License Manager Tool

CocoArchitecture12 — Wed, 13 Nov 2024 18:00:35 GMT

Hello,

I'm leaving a message here because, for the past two weeks, I haven't been able to upload my Archicad license in the Graphisoft Manager Tool. I'm stuck at step 1/4 with the message "loading license information." I’ve tried installing the latest update and running the program as an administrator, but the issue remains unresolved.

Could someone please help me?

Thank you.

Operating system used: Windows Start Edition 2020

Re: Graphisoft License Manager Tool

Karl Ottenstein — Wed, 13 Nov 2024 18:01:04 GMT

Only tech support can help you with this... you'll need to contact your local support.

Re: Graphisoft License Manager Tool

Lee KiSeong — Thu, 14 Nov 2024 15:24:49 GMT

Have you tried it on a different computer?

Re: Graphisoft License Manager Tool

Barry Kelly — Fri, 15 Nov 2024 00:43:10 GMT

I see you are on a Windows machine.

Have you installed the security update?

This affects the License Manager.

https://community.graphisoft.com/t5/Installation-update/Security-Update-for-Archicad-22-25-and-License-Manager-Tool/ta-p/574991

Barry.

Re: Graphisoft License Manager Tool

CocoArchitecture12 — Mon, 18 Nov 2024 11:26:14 GMT

Hello eveyrone,

I installed the security update and it solved the problem right after.

Thanks a lot for your quick replies.

Best regards.