topic Re: Comercial to Education License issue in Licensing

Commercial to Education License issue

Azamat S — Fri, 27 Dec 2024 15:49:29 GMT

I used a commercial license for a year, and at the end of the term I went for a training license and wanted to start studying, but I couldn't.
The “commercial license options” panel came up, which allows you to start the demo mode and the license manager.
I uninstalled archicad completely through the applications. I uninstalled Codmetr and still after a complete reinstallation, and as I log in with a new training license account in the browser, still it does not give me the opportunity to select a training license.

Operating system used: Mac Apple Silicon

Re: Comercial to Education License issue

Eduardo Rolon — Tue, 24 Dec 2024 01:40:40 GMT

EDU licenses work differently you need to choose the option at the beginning.

You'll need to get an EDU license from myarchicad.com

After you will need to do a new install choosing the option of "have serial number" and you will use the EDU number that you received.

Re: Comercial to Education License issue

Azamat S — Tue, 24 Dec 2024 06:16:36 GMT

I have the serial number of the educational license, and I can see it in the new account I made for it.
The problem is that after reinstalling the program, it doesn't ask me about the serial number, only gives me the option to select demo mode or license manager.

The window for entering the training license does not come up.

Re: Comercial to Education License issue

Eduardo Rolon — Tue, 24 Dec 2024 13:13:22 GMT

This is the article that explains the procedure.

https://community.graphisoft.com/t5/Licensing/Serial-Number-not-accepted-in-ARCHICAD/ta-p/303986

Since it doesn't work I guess that you need to do a full uninstall of both AC and License manager and restart.

If that doesn't solve it then send an email to the one in the article to ask for help.

Re: Comercial to Education License issue

Azamat S — Tue, 24 Dec 2024 15:35:40 GMT

I Do have a correct serial number. Archicad doesn't give me the correct panel where I can enter it, it only gives me to run in demo mode, or to run the license manager. Please, look at attachment

Re: Comercial to Education License issue

Eduardo Rolon — Tue, 24 Dec 2024 16:39:57 GMT

Only thing I can think of is that EDU is not an option in your location.

Based on the screenshot you are using RUS version so that might be it.

Send an email to the one listed in the article.

Re: Comercial to Education License issue

Azamat S — Tue, 24 Dec 2024 19:25:47 GMT

"removed email" this one.

Re: Comercial to Education License issue

Eduardo Rolon — Tue, 24 Dec 2024 19:27:58 GMT

You need to write to myarchicad@graphisoft.com for help with the issue.

Re: Comercial to Education License issue

Azamat S — Fri, 27 Dec 2024 14:52:34 GMT

No answer, maybe you know someone I can write directy?

Re: Comercial to Education License issue

Karl Ottenstein — Fri, 27 Dec 2024 15:50:42 GMT

It is the end of year holidays, You may not hear anything until January. If you are part of the Russian Federation, you will never hear due to sanctions.

Re: Comercial to Education License issue

mats_amos — Tue, 25 Feb 2025 16:53:02 GMT

did you solve the problem? I'm having the same issue on my PC.

On my laptop everything works fine, but on my pc i'm having the same issue as you.

Re: Comercial to Education License issue

Lingwisyer — Wed, 26 Feb 2025 01:32:35 GMT

As in, on your laptop, you can access both your educational licence and your commercial one, but on your desktop, you cannnot see the educational one?

Re: Comercial to Education License issue

mats_amos — Wed, 26 Feb 2025 07:59:30 GMT

Yeah kinda, i downloaded my educational version on my laptop and everything is right, i can insert my serial number etc.

When i download the educational version on my pc i have no possibility to insert my educational serial number, so it only gives me the option to insert a hardware key for a commercial version.