topic Re: License manager and Archicad unable to connect to Graphisoft ID server in Licensing

License manager and Archicad unable to connect to Graphisoft ID server

Anonymous — Thu, 11 May 2023 07:25:02 GMT

Dear all,

I have a problem with both my license manager and my ArchiCad 23 not being able to connect to the Graphisoft ID server. Also http://graphisoftid.graphisoft.com/ is unavailable in my browser. I work on Mac OS 10.13.6 at home and the aim is to be able to work remotely on Teamwork projects in the BIM Cloud. Below I added 3 pictures of the different errors. Does anyone know how I can solve this?

Re: License manager and Archicad unable to connect to Graphisoft ID server

Noemi Balogh — Thu, 26 Mar 2020 08:20:58 GMT

Hi rsmits,

This can be a network issue - maybe your antivirus or firewall blocks the communication. Please contact your local support to help you - if you can't solve it, they will forward your problem to our system and one of my colleagues will investigate it.

Thank you.

Kind regards,

Re: License manager and Archicad unable to connect to Graphisoft ID server

Pink Projects — Thu, 09 Jul 2020 20:19:13 GMT

Any answers on this? Same here...

Re: License manager and Archicad unable to connect to Graphisoft ID server

Minh Nguyen — Thu, 09 Jul 2020 20:30:17 GMT

Hi All,

Thank you very much for your report and I am very sorry about the issue!

This morning (CET time), we were experiencing issues with the License Delivery service.

Users might experience general slowness when trying to download/upload their software key as well as occasional errors.

If the issue still persists by now, please let me know and I will ask for further information!

Thank you very much for your understanding!

Best regards,
Minh

Re: License manager and Archicad unable to connect to Graphisoft ID server

Anonymous — Sun, 12 Jul 2020 17:50:34 GMT

Hi.
I can’t also login. The site can’t be reached error. Graphisoftid.graphisoft.com refused to connect

Re: License manager and Archicad unable to connect to Graphisoft ID server

schagemann — Mon, 13 Jul 2020 01:46:29 GMT

Has this been resolved yet?

Also can you provide an ETA on when the Australian license are available to be upgraded to ARCHICAD 24?

Re: License manager and Archicad unable to connect to Graphisoft ID server

Minh Nguyen — Mon, 13 Jul 2020 05:57:27 GMT

KenneyKim wrote:
Hi.
I can’t also login. The site can’t be reached error. Graphisoftid.graphisoft.com refused to connect

Hi Kenney,

Thank you for the report and I am very sorry about the issue!

Could you try accessing https://graphisoftid.graphisoft.com/ via other browsers available in your machine and see if the website is accessible there?

Looking forward to hearing from you!

Best regards,
Minh

Re: License manager and Archicad unable to connect to Graphisoft ID server

Minh Nguyen — Mon, 13 Jul 2020 06:01:51 GMT

schagemann wrote:
Has this been resolved yet?

Also can you provide an ETA on when the Australian license are available to be upgraded to ARCHICAD 24?

Hi,

Thank you for your question!

The issue had been resolved last Friday, and the License Delivery must have been running well by now. Are you still having issue with uploading/downloading license, or are there any other issues?

Regarding upgrading license to Archicad 24, I believe it must be available already. I suggest contacting the local support in order to receive an exact answer to this question.

Thank you very much!

Best regards,
Minh

Re: License manager and Archicad unable to connect to Graphisoft ID server

Barry Kelly — Mon, 13 Jul 2020 07:23:15 GMT

schagemann wrote:
Also can you provide an ETA on when the Australian license are available to be upgraded to ARCHICAD 24?

I actually just spoke to Central Innovation and the AUS licenses will be released on the 21st.

Barry.

Re: License manager and Archicad unable to connect to Graphisoft ID server

schagemann — Tue, 14 Jul 2020 02:54:46 GMT

Thanks Barry - you beat me to posting an update...

Re: License manager and Archicad unable to connect to Graphisoft ID server

Bruce — Wed, 29 Jul 2020 08:56:07 GMT

I use a Mac at work...no problem. I use a PC at home: no license. I don't know when it stopped as I only sporadically use ARCHICAD at home, but it's been unavailable since at least Saturday 25/07/2020.

I can sign in to Graphisoft ID, and the CodeMeter WebAdmin, but I can't get a software license for any of my ARCHICADs at home. I've spoken with my company's IT, and nothing has changed with their setup, so it should still be working.

I have turned off my firewall, and my antivirus: No luck.

Re: License manager and Archicad unable to connect to Graphisoft ID server

Minh Nguyen — Wed, 29 Jul 2020 09:59:48 GMT

Hi Bruce,

Thank you for your question and I am very sorry for the issue!

Could you let me know a bit more about the setup that you have at home? Are you getting the license from the server's company via VPN, or did you download or borrow the software license to your computer? Do you see the license visible in CodeMeter Control Panel or License Manager tool?

To diagnose further, I will need the following information:

- The number of the SW key that you want to use(SW00000xxxxx)
- CmDust log (https://helpcenter.graphisoft.com/knowledgebase/25432/)
- A screen shot of License Manager Tool
- A screen shot of the files in the CmAct folder
macOS: MacHD/Library/Application Support/CodeMeter/CmAct
Windows: C:\ProgramData\CodeMeter\CmAct

Looking forward to hearing from you!

Best regards,
Minh

Re: License manager and Archicad unable to connect to Graphisoft ID server

Bruce — Fri, 31 Jul 2020 02:25:24 GMT

Thanks Minh.

The issue has been resolved now: but the cause was either the latest 23 installer, or the 24 installer (I installed both at the same time). One, or both of them cleared the server list in my CodeMeter license manager, so it couldn't find the authenticating server.

Sorted now.

Re: License manager and Archicad unable to connect to Graphisoft ID server

Anonymous — Fri, 14 Aug 2020 09:20:10 GMT

I'm having the same issue. Running Mac OS Catalina and Archicad 22.

There is no firewall active on my Mac. I have others in my office who use the same network and they have no issues logging in to the Graphisoft Log In page.

have tried using Safari, Chrome, Firwfox and Brave as browsers, all of them relay the same error message: This site can’t be reachedgraphisoftid.graphisoft.com refused to connect.
Try:

Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

Additionally, If i do try and access it from ArchiCAD itself it is still unable to connect.

Re: License manager and Archicad unable to connect to Graphisoft ID server

Minh Nguyen — Fri, 14 Aug 2020 13:23:05 GMT

Aleem wrote:
I'm having the same issue. Running Mac OS Catalina and Archicad 22.

There is no firewall active on my Mac. I have others in my office who use the same network and they have no issues logging in to the Graphisoft Log In page.

have tried using Safari, Chrome, Firwfox and Brave as browsers, all of them relay the same error message: This site can’t be reachedgraphisoftid.graphisoft.com refused to connect.
Try:

Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

Additionally, If i do try and access it from ArchiCAD itself it is still unable to connect.

Hi,

Thank you for the question and I am very sorry about the issue!

Could you send me a screenshot of your hosts file by going through these steps:

- Open the Terminal on macOS (Finder > Utilities > Terminal)
- Run the following command (requires admin rights):
sudo nano /etc/hosts
- Enter password if required

Looking forward to hearing from you!

Best regards,
Minh

Re: License manager and Archicad unable to connect to Graphisoft ID server

Billerwell — Fri, 02 Oct 2020 01:05:14 GMT

Hi There,

I am having a similar problem. I am a new user and am setting up Archicad 24 on my Macbook Pro running MacOS Mojave 10.14.3
However, I am unable to access the https://graphisoftid.graphisoft.com/?app=GRAPHISOFT#/register/3/https%3A%2F%2Fgraphisoft.com%2F site to create a Graphisoft ID as I keep getting this error :

This site can’t be reachedgraphisoftid.graphisoft.com refused to connect.
Try:

Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

I have good internet and no firewall or proxy.
Here is the screenshot of the Terminal command you requested.
Any help here is greatly appreciated.
regards,
Billerwell

Re: License manager and Archicad unable to connect to Graphisoft ID server

Minh Nguyen — Fri, 02 Oct 2020 05:40:15 GMT

Dear Billerwell,

Thank you for the screenshot!

As I can see in the hosts file, it contained some entries that block the connection to our server to confirm the license. Please remove every line that starts after "::1 localhost", then please save the hosts file by pressing Ctrl + O. Archicad should be able to find/verify the license afterward.

Please let me know how it goes. Thank you very much!

Best regards,
Minh

Re: License manager and Archicad unable to connect to Graphisoft ID server

Billerwell — Fri, 02 Oct 2020 07:37:23 GMT

Hi Minh,

Thank you for the process.
I removed everything after "::1 localhost" and saved as stated, but nothing changed and am still seeing the same result.
I have restarted the laptop and still not able to access the Graphisoft login page.

Billerwell

Re: License manager and Archicad unable to connect to Graphisoft ID server

Minh Nguyen — Fri, 02 Oct 2020 07:39:57 GMT

Hi Billerwell,

Could you give a check in the nano text editor again to see if the entries are still there? If not, maybe a restart could help to apply the change.

Please let me know how it goes!

Best regards,
Minh

Re: License manager and Archicad unable to connect to Graphisoft ID server

Billerwell — Fri, 02 Oct 2020 07:42:13 GMT

mnguyen wrote:
Dear Billerwell,

Thank you for the screenshot!

As I can see in the hosts file, it contained some entries that block the connection to our server to confirm the license. Please remove every line that starts after "::1 localhost", then please save the hosts file by pressing Ctrl + O. Archicad should be able to find/verify the license afterward.

Please let me know how it goes. Thank you very much!

Best regards,
Minh

Hi Minh,

In addition this is the Terminal screen after saving (CNTL + O).

Do I need to do anything after this?

Regards,
Billerwell