topic Re: License Manager Tool Connection Problem and Key Content Not Accesible in Licensing

License Manager Tool Connection Problem and Key Content Not Accesible

Sefa Yakut — Thu, 16 Jan 2025 08:23:02 GMT

Hello,

I can't access the License Manager Tool on my Windows 10 Pro device. It gives me an internet connection error, but if I click the Retry button multiple times, I can view my license key with the error “Key Content Not Accesible". I have checked all my firewall settings and installed the security update but the problem persists. Another device in the office running Windows 11 does not have this problem.

I think this problem might be caused by the Windows version (TLS Protocol). Should I upgrade my device to Windows 11 or is there another solution ?

Operating system used: Windows 10 Pro

Re: License Manager Tool Connection Problem and Key Content Not Accesible

BerndSchwarzenbacher — Thu, 16 Jan 2025 11:11:49 GMT

Hi Sefa,

This sounds as if it's related to the phasing out of the TLS 1.0 & 1.1 protocols by Windows. There was an update provided by Graphisoft for the License Manager (and older AC versions). Check this post: https://community.graphisoft.com/t5/Graphisoft-Insights/Security-Update-for-Archicad-22-25-and-License-Manager-Tool/ba-p/574986
Please try installing that update if you haven't yet and let us know if it resolves the issue.

Best,
Bernd

Re: License Manager Tool Connection Problem and Key Content Not Accesible

Sefa Yakut — Fri, 17 Jan 2025 05:59:47 GMT

Hi, Bernd,

I installed the License Manager Tool Security Update but that didn't change anything. So I think the problem may be caused by the operating system update.

Re: License Manager Tool Connection Problem and Key Content Not Accesible

Lingwisyer — Fri, 17 Jan 2025 06:48:42 GMT

AC28, Win10, works fine for us. Is your Win10 up to date?

Re: License Manager Tool Connection Problem and Key Content Not Accesible

Oleksandra Vakariuk — Mon, 27 Jan 2025 15:15:29 GMT

Hi @Sefa Yakut,

Please reach out to your local support team for further assistance. Make sure to include a screenshot of the License Manager Tool and the LMT logs from C:\Users\<username>\Graphisoft\LicenseManager Log Folder.

Kind regards,

Oleksandra