topic Re: Graphisoft store down ? Can't buy license in Licensing

Graphisoft store down ? Can't buy license

aazmataaz3k — Wed, 29 Jan 2025 09:20:01 GMT

Hey,

We currently have 2 licenses for Archicad 27. A new started just arrived in the office and we need to purchase another seat, no problem.
I log onto the graphisoft site, get forwarded to the store where I'm met with the message:

'Dear Customer,

Due to an unforeseen technical issue with one of our global service providers, the Graphisoft Store is currently unavailable. We are working closely with the provider to resolve this matter promptly.

Please note: this issue does not impact the uninterrupted service of running Archicad, Archicad Collaborate and BIMcloud SaaS subscriptions in any way. We are working to restore the full functionality of our webstore as quickly as possible and will provide you updates as new information becomes available.

This issue only restricts the ability for purchases in the store. Existing account data can still be accessed. To purchase Graphisoft products, please contact a local partner.

Thank you for your patience and understanding!'

Our office is in thailand, so I contacted the reseller in Bangkok and.........they use the same system as us. So they cannot purchase the license either.

This has been going on for nearly 2 weeks so im wondering whats going on? I can't find anything else online regarding the issue, so thought I'd trouble the forums.

Any information on this topic would be greatly appreciated.

Operating system used: Windows

Re: Graphisoft store down ? Can't buy license

Barry Kelly — Wed, 29 Jan 2025 09:27:25 GMT

Your local reseller should be contacting Graphisoft to find out what is happening.

They surely have someone they can contact.

Barry.

Re: Graphisoft store down ? Can't buy license

aazmataaz3k — Wed, 29 Jan 2025 10:17:54 GMT

Hi Barry,

I contacted the local reseller listed on the graphisoft reseller page. They said they can't buy the license either. They contacted Graphisoft and were told its down for routine maintanence, but its definately not considering the error on the page (see above).

Not sure whats happening on the backend for graphisoft. I just want to buy another license 😞

Re: Graphisoft store down ? Can't buy license

Barry Kelly — Thu, 30 Jan 2025 00:59:26 GMT

It can't be routine maintenance if it has been 2 weeks already.

I just tried and saw the same message as in your first post.

There is a "contact us" link at the bottom of the page.

Maybe give that a try?

But that may just give a link to your local distributor again.

Barry.

Re: Graphisoft store down ? Can't buy license

aazmataaz3k — Thu, 30 Jan 2025 01:49:37 GMT

Ok cool. Well at least thats one confirmation, this is affecting everyone. Not just us in Asia.

I cant believe graphisoft havent responded ?

Re: Graphisoft store down ? Can't buy license

Bobsam — Thu, 30 Jan 2025 09:35:01 GMT

Dear Customer,

Thanks for contacting us.

Our partner in Thailand - Applicad’s Salesperson will contact you on your requirement. We have equipped our partners to place orders on Graphisoft by an internal system.

We apologise for the inconvenience caused by the temporary shutdown of Webshop.

Thanks

Robert Samuel

Director- Sales, APAC Partner Markets

Re: Graphisoft store down ? Can't buy license

Tee Ho Goon — Thu, 30 Jan 2025 14:46:58 GMT

Dear Customer,

may I know which reseller you contacted and how can I reach out to you? I can request our partner in Thailand to help resolve your request. Thank you and hope to hear from you soon

Tee Ho

Re: Graphisoft store down ? Can't buy license

jimmy88 — Mon, 03 Feb 2025 10:30:25 GMT

Hi, I'm trying to 'purchase' a free trial. I've been waiting for two weeks now for these issues to be removed. Is there an alternative way? Would a local reseller be able to provide a free trial?

Thanks,

Jimmy

Re: Graphisoft store down ? Can't buy license

Barry Kelly — Tue, 04 Feb 2025 00:22:29 GMT

They should be able to help you.

If not, they need to kick Graphisoft in the backside and get that store fixed.

Barry.

Re: Graphisoft store down ? Can't buy license

Laszlo Nagy — Wed, 05 Feb 2025 13:11:46 GMT

@jimmy88,

Yes, please reach out to your local reseller and ask them to provide you with a trial version.

Re: Graphisoft store down ? Can't buy license

jimmy88 — Thu, 06 Feb 2025 09:28:08 GMT

Thank you all. On the where to buy page, it only gives me Graphisoft UK as an option. How do I find a reseller?

I have emailed Graphisoft asking what my options are.

Re: Graphisoft store down ? Can't buy license

F_Arch — Wed, 12 Feb 2025 20:29:37 GMT

Hey Guys

Did you manage to have your cloud licences delivered? If so how?

Did the reseller end up being able to sort it out? Did Graphisoft reply or fix the error?

We also can’t get our perpetual licences hosted atm but are meeting with the reseller and Graphisoft today for hopefully good news.

Would be good to know how it was resolved for you?

Re: Graphisoft store down ? Can't buy license

jimmy88 — Thu, 13 Feb 2025 18:35:26 GMT

Nope! I can't find a reseller either. Who is yours?

Re: Graphisoft store down ? Can't buy license

F_Arch — Thu, 13 Feb 2025 21:50:28 GMT

Hi Jimmy

We’re in OZ. Our reseller managed to get ia meeting with Graphisoft who have promised to get this sorted on Monday which is great in the short term and they’ve outlined some options in the longer term.

Google UK ArchiCad distributor, you’ll have a few options over there.

Re: Graphisoft store down ? Can't buy license

Barry Kelly — Fri, 14 Feb 2025 01:03:09 GMT

This should help you find your local contact...

https://graphisoft.com/contact-us/

Barry.

Re: Graphisoft store down ? Can't buy license

Sami Albayouk — Fri, 14 Feb 2025 08:57:20 GMT

Hi Jimmy88,
you can reach out to the Graphisoft UK sales team directly at sales_uk@graphisoft.com. we will be able to assist you with your options. I hope that helps.

Kind Regards

Sami

Re: Graphisoft store down ? Can't buy license

jimmy88 — Fri, 14 Feb 2025 09:30:01 GMT

Hey all, yes tried all those suggestions. I can only assume the fact they never emailed me back is due to being bombarded with emails for the same reason. If it's going to be resolved by Monday then I'm sure I can wait a few more days.

Re: Graphisoft store down ? Can't buy license

Sami Albayouk — Fri, 14 Feb 2025 10:26:23 GMT

Hi Jimmy88,

You're right—due to the high volume, some emails may have ended up in spam. Could you please resend it? I’ll double-check and get back to you as soon as possible.

Best,

Sami

Re: Graphisoft store down ? Can't buy license

APB87574 — Sun, 16 Feb 2025 19:47:34 GMT

Hi @F_Arch, I've been following this conversation as I'm also based in Australia and needing to purchase from the store. I am hoping this is resolved by today otherwise was it centralinnovation.com you contacted to get help?

Re: Graphisoft store down ? Can't buy license

F_Arch — Tue, 18 Feb 2025 07:29:57 GMT

Hi APB

Yes. It was CI and it was inded resolved,