https://community.graphisoft.com/t5/Licensing/Trouble-upgrading-the-WIBU/m-p/44321#M4736 Hi Eugene,<BR /> <BR /> The correct email address is : <A href="mailto: v9install@graphisoft.com">v9install@graphisoft.com</A>.<BR /> <BR /> If you're getting an 'Upgrade Not Authorized' message, this means that the pin# has not yet been attached to the key.<BR /> <BR /> What I would need from you in this case is your Serial#(s) (the number on the outside of your Pin Letter) that you are having problems with. i will then check with Order Admin and verify/have your pin# attached.<BR /> <BR /> I'm sorry for the inconvenience.<BR /> <BR /> With Best Regards,<BR /> Dave Wed, 20 Oct 2004 16:11:20 GMT David Tauer 2004-10-20T16:11:20Z https://community.graphisoft.com/t5/Licensing/Trouble-upgrading-the-WIBU/m-p/44320#M4735 <DIV class="actalk-migrated-content">Hey Graphisoft (and AC9 users):<BR /><BR />The Serial Number you gave me on the "Keyplug Remote Programming PIN letter isn't working on the <A href="https://upgrade.graphisoft.com/" target="_blank" rel="noopener">https://upgrade.graphisoft.com/</A> website.<BR /><BR />I contacted my re-seller, who gave me an e-mail address (<A href="mailto: ac9install@graphisoft.com" target="_blank">ac9install@graphisoft.com</A>) that rejected my e-mail.<BR /><BR />Anyone else out there having problems?<BR /><BR />Thanks,<BR /><BR />GK</DIV> Thu, 30 Jan 2025 10:47:07 GMT https://community.graphisoft.com/t5/Licensing/Trouble-upgrading-the-WIBU/m-p/44320#M4735 Anonymous 2025-01-30T10:47:07Z https://community.graphisoft.com/t5/Licensing/Trouble-upgrading-the-WIBU/m-p/44321#M4736 Hi Eugene,<BR /> <BR /> The correct email address is : <A href="mailto: v9install@graphisoft.com">v9install@graphisoft.com</A>.<BR /> <BR /> If you're getting an 'Upgrade Not Authorized' message, this means that the pin# has not yet been attached to the key.<BR /> <BR /> What I would need from you in this case is your Serial#(s) (the number on the outside of your Pin Letter) that you are having problems with. i will then check with Order Admin and verify/have your pin# attached.<BR /> <BR /> I'm sorry for the inconvenience.<BR /> <BR /> With Best Regards,<BR /> Dave Wed, 20 Oct 2004 16:11:20 GMT https://community.graphisoft.com/t5/Licensing/Trouble-upgrading-the-WIBU/m-p/44321#M4736 David Tauer 2004-10-20T16:11:20Z