topic Re: Graphisoft store down ? Can't buy BIMcloud Seats in Licensing

Graphisoft store down ? Can't buy BIMcloud Seats

F_Arch — Tue, 11 Feb 2025 08:36:05 GMT

Hi Guys

We have 6 perpetual licences that we're looking to add to our current BIMcloud Server [currently 21 users].

The issue is the AC web store has been down for 3 weeks and we cannot purchase these seats to add them to our teamwork projects. We've contacted our local reseller, who apparently cannot purchase these on our behalf.

Our office is in Australia.

We have staff who cannot work. We're asking for someone to please allow us to pucrahse licences on the BIMcloud to allow our staff to work.

To further complicate things in the first week of May our 21 current BIMcloud seats need renewal and we need to ensure that this can happen seamlessly or our business cannot operate.
Does anyone have an idea on how we can purchase these BIMcloud seats? Or contact details for who we can purchase this from?

Operating system used: Windows AC21-28

Re: Graphisoft store down ? Can't buy BIMcloud Seats

Barry Kelly — Tue, 11 Feb 2025 09:06:12 GMT

Central Innovation should be able to help you.

If they can't they need to get onto Graphisoft HQ and get the store thing sorted out.

I have no idea if this will help.

Got to the support page here in the forum ...

https://support.graphisoft.com/hc/en-us

There are 2 choices for enquiries - one is for the Graphisoft Store.

Can't hurt to try that.

Barry.

Re: Graphisoft store down ? Can't buy BIMcloud Seats

Bobsam — Wed, 12 Feb 2025 13:43:06 GMT

Thanks for your message. A meeting has already been scheduled with you tomorrow (13th February 2025) by Central Innovation and Graphisoft APAC to provide you a solution. We look forward to meeting you.

Re: Graphisoft store down ? Can't buy BIMcloud Seats

F_Arch — Wed, 12 Feb 2025 20:20:02 GMT

Hi Barry Thanks.
We had tried those things.

Hi Bobsam,

Thanks.
Let’s hope Graphisoft can fix this mistake today and allow us to keep working. I’ll update you here.

Re: Graphisoft store down ? Can't buy BIMcloud Seats

F_Arch — Fri, 14 Feb 2025 05:06:01 GMT

Hi Bobsam

Thanks for your response. The meeting indeed went ahead and it was resolved that our issue would be fixed. Much appreciated.

Thankyou.

Re: Graphisoft store down ? Can't buy BIMcloud Seats

Lee Hammer — Thu, 20 Feb 2025 21:55:38 GMT

Hey, i'm trying to download the trial version, as i'm looking at switching software but unfortunately the Graphisoft store is down and wont let me download anything.

is there any solution to this issue?

thanks

Re: Graphisoft store down ? Can't buy BIMcloud Seats

Barry Kelly — Fri, 21 Feb 2025 01:00:54 GMT

I can believe the store has been down for a month now.

As the message says, contact your local partner, which judging from you e-mail address will be Central Innovation.

https://graphisoft.com/contact-us

I tried contacting them yesterday by phone and e-mail (as I am locked out of the MiCi support portal for some reason) and I have not heard back from them yet.

All you can do is try.

Barry.

Re: Graphisoft store down ? Can't buy BIMcloud Seats

SimSmi1 — Thu, 09 Oct 2025 11:29:49 GMT

8 months later and I still cannot purchase a license online in the UK. Its like Graphisoft don't want my money!