topic License not found while working in Archicad in Licensing

License not found while working in Archicad

Kelly at Kanvi Homes — Thu, 13 Feb 2025 16:57:22 GMT

Has anyone had their license stop working?

I was working in a file when I got the message "license not found" and was forced to save and quit. I was still connected to our server and had internet access. I tried restarting the software but got the same message, also tried restarting the computer but no luck.

I do not have access to assign licenses to myself and our IT department is no help.

What can I do? I'm sitting at work and just twiddling my thumbs

Operating system used: Windows 10.0.19045

Re: License not found while working in Archicad

Barry Kelly — Fri, 14 Feb 2025 01:35:41 GMT

I am assuming you are using a network license?

If so, you will probably find the server hosting that license is having trouble.

The service that controls the licenses may have stopped (the server itself may still be running).

That license service needs to be restarted.

Barry.

Re: License not found while working in Archicad

Kelly at Kanvi Homes — Fri, 14 Feb 2025 15:38:42 GMT

Would that affect all licenses or just one license? No one else in our office had any issues.

Re: License not found while working in Archicad

Botonis — Fri, 14 Feb 2025 15:45:23 GMT

Just imagined a pop up window:

License not found

Choose:

1. Quit Archicad

2. Run in Demo Mode

3.Twiddle your thumbs.

😂

Re: License not found while working in Archicad

Barry Kelly — Sat, 15 Feb 2025 14:31:17 GMT

If is is a multi-key network licence, then it would affect all.
What type of licence is it?

Is it a physical USB key on a server. or is it a software license you manage through the licence manager?

Barry.

Re: License not found while working in Archicad

Kelly at Kanvi Homes — Tue, 18 Feb 2025 17:01:59 GMT

I don't know what type of license it is, I believe it was a USB key on our server. No matter, we just upgraded to V28 so it's all cloud licensing now.