topic The license needs to be updated in Licensing

The license needs to be updated

KatyaB — Wed, 07 May 2025 10:49:15 GMT

Hello, I need to renew my license, they said to contact you, I have the email of the educational institution, but the key does not work

Re: The license needs to be updated

Barry Kelly — Thu, 08 May 2025 01:03:56 GMT

Did you follow these steps?

https://community.graphisoft.com/t5/Licensing/Educational-License-Step-by-step/ta-p/343590#U343590

Barry.

Re: The license needs to be updated

Noemi Balogh — Thu, 08 May 2025 06:32:23 GMT

Hi @KatyaB,

According to our system, the last time you requested an EDU license from your email address that you use here on Community was 2021, which expired in 2022. Did you use another email address maybe?

Kind regards,
Noémi

Re: The license needs to be updated

KatyaB — Fri, 09 May 2025 08:21:44 GMT

the thing is that I have now continued my studies, and the curator only gave me an email (account info_@annaakopyan
.com) to enter and said that I can request the key from you

Re: The license needs to be updated

Noemi Balogh — Fri, 09 May 2025 08:39:37 GMT

@KatyaB please follow the article that Barry mentioned:

This way you can get your license.