topic Re: Cloud Licenses and Graphisoft ID Inaccessible in Licensing

Cloud Licenses and Graphisoft ID Inaccessible

Lee Hankins — Wed, 07 May 2025 15:14:58 GMT

Anyone else having issues accessing Archicad this afternoon? All of our users have been locked out with unavailable licenses and it seems Graphisoft ID and License Manager websites are down, I suspect the two are linked. Interested to understand how widespread an issue this is.

It happens occasionally and is unbelievably disruptive. I think Graphisoft need to find a way of licenses checking less frequently or knowing the system is down so it won't lock Archicad out straightaway and give time for the systems to be brought back online.

Re: Cloud Licenses and Graphisoft ID Inaccessible

Brian Howlett — Wed, 07 May 2025 15:33:48 GMT

Down here as well. Can't access BIMcloud, licensing, or Graphisoft ID services.

Re: Cloud Licenses and Graphisoft ID Inaccessible

AlexV — Wed, 07 May 2025 15:43:00 GMT

Sweden. It is completely down right now.

Re: Cloud Licenses and Graphisoft ID Inaccessible

Jaime-airc_digital — Wed, 07 May 2025 15:42:43 GMT

Same in UK.

Re: Cloud Licenses and Graphisoft ID Inaccessible

Mark Hensler — Wed, 07 May 2025 15:50:19 GMT

It just came back online in the US.

Re: Cloud Licenses and Graphisoft ID Inaccessible

Vinicius Lima — Wed, 07 May 2025 15:52:06 GMT

Same in Brazil, but.... let's talk about it!
For me, it is completely absurd to have several open projects and the licensing system not support instability of at least 24 hours for users who pay on time! The truth is that once the projects are open, there should be a license check weekly, not instantaneous.
And I recently heard from fellow competitors who have pirated licenses the other day: see, this doesn't happen in the pirated version, it's better that way! Are they right?

Re: Cloud Licenses and Graphisoft ID Inaccessible

FrankCv — Wed, 07 May 2025 15:53:07 GMT

Down here as well. US

Re: Cloud Licenses and Graphisoft ID Inaccessible

Larquitec — Wed, 07 May 2025 15:59:22 GMT

We were suffering as well, 1 hour later (From Guadalajara México) we can access now. Thanks to Graphisoft team !

Re: Cloud Licenses and Graphisoft ID Inaccessible

henrystepp — Wed, 07 May 2025 16:04:26 GMT

It's back for me in the US as well.

Re: Cloud Licenses and Graphisoft ID Inaccessible

Harbinger — Wed, 07 May 2025 16:25:26 GMT

Oh you weren’t the only one! I’m the IT director for a decent size firm and that was fun times. Fortunately we still have 12 left floating in house and prioritized those based on deadlines. Still lots of lost work as a result.

agree fully the check in period should be less often for exactly this sort of incident.

it should be interesting to find out what happened and if we get full disclosure. Compensation for lost revenue I’m not holding my breath for.

Re: Cloud Licenses and Graphisoft ID Inaccessible

AlexV — Wed, 07 May 2025 16:38:01 GMT

We just moved to collaborate and had left the old key we could use.

BUT! we also were testing Bimcloud SaaS with a project and while regular users could just restart AC & automatically reserve the softkey license, that project lost the license & access to bimcloud at the same time and couldn’t save the work.

Why is the cloud license needs constant checks?
Why are the licensing platform & bimcloud platform hosted together?

In any case, this incident solved our question if Bimcloud SaaS is worth using.

Re: Cloud Licenses and Graphisoft ID Inaccessible

Harbinger — Wed, 07 May 2025 16:47:31 GMT

Ha! I bet.... Funny we are currently in the process of evaluating SaaS and were considering moving a very large project over to it for testing. We currently have I guess about 100 project folders on our in house BIM server and I have no idea how many files. It runs fine but the extra features in BIMcloud SaaS that are not available with the in house version are tempting. We are obviously going to reevaluating our position on this as well.

My main grips is with SaaS you need a full seat to manage the admin CP. IT does not use ArchiCAD and that seems like a waste of funds. So yeah sometimes IT can't get in if the floating seats are all in use.

Re: Cloud Licenses and Graphisoft ID Inaccessible

Harbinger — Wed, 07 May 2025 17:39:17 GMT

Well yeah thanks to them for getting it back up but it shouldn’t have gone down in the first place. Believe me I know all to well stuff happens but when you have your clients move to the cloud the solution should be rock solid. I know it’s happens to the big players as well but with GRAPHISOFT it feels like some of this is profit driven and maybe not quite ready for prime time. There have been a lot of changes in management and policy positions over the last few years and that can hurt trust. I like the product in many ways and our sales rep is good but I have my reservations. For my studio they need their reservations to work 😉

Re: Cloud Licenses and Graphisoft ID Inaccessible

Barumimarlik — Wed, 07 May 2025 18:04:58 GMT

Türkiyede 7 mayıs itibariyle açılacak dediler açılmadı açılmadığı gibi diğer lisansıma da erişemiyorum 1 haftalık iş kaybımın hesabını kim verecek?

Re: Cloud Licenses and Graphisoft ID Inaccessible

Eduardo Rolon — Wed, 07 May 2025 19:18:43 GMT

Please Post in English:

Translation:

@Barumimarlik wrote:

They said it will be opened as of May 7 in Turkey, it has not been opened, nor can I access my other license, who will account for my 1-week job loss?

Re: Cloud Licenses and Graphisoft ID Inaccessible

Csaba Kezer — Thu, 08 May 2025 15:27:39 GMT

Hello All,

On Wednesday, May 7, between 4:45 PM and 5:45 PM CEST, a temporary outage affected the Graphisoft ID authentication service.

We understand how disruptive this was for those unable to access Archicad licenses and BIMcloud SaaS services, and we sincerely apologize for any inconvenience caused. Our teams worked closely with our authentication service provider to resolve the issue quickly, and all services have been fully operational since.

We are thoroughly investigating the incident and are implementing permanent fixes to prevent similar issues in the future. In addition, we are strengthening our authentication and cloud licensing services to ensure greater resilience and minimize the risk of service interruptions in the future.

We have direct and close connection to our technology partners to support rapid recovery and uphold high standards of reliability. Our goal is to provide you with uninterrupted access to our services, and we are committed to transparent communication should any issues arise.

Thank you for your understanding. If you have any questions or need further assistance with your Graphisoft ID or cloud licenses, please contact us - we are here to help.

Re: Cloud Licenses and Graphisoft ID Inaccessible

Lingwisyer — Mon, 12 May 2025 03:32:58 GMT

The question is whether these "permanent fixes" include redundancy or a change to the authentication frequency.

Re: Cloud Licenses and Graphisoft ID Inaccessible

Harbinger — Mon, 12 May 2025 15:23:11 GMT

We can hope for both? The quick fix I would think would be to change the auth frequency.

Honestly I am waiting to see if we get full disclosure as to what caused the outage.

Re: Cloud Licenses and Graphisoft ID Inaccessible

Mahalath — Tue, 13 May 2025 00:56:03 GMT

Still can't access as of Tuesday morning 13 May (Australia). Says I have no key but I do - help please!

Re: Cloud Licenses and Graphisoft ID Inaccessible

Harbinger — Tue, 13 May 2025 01:02:30 GMT

This is not the best place to ask for help with that. Email Graphisoft support directly. Not sure what the email is for Aussies as here it is support.na@graphisoft.com but even they could at least point you in the right direction.