topic Re: License Manager Sign in - not working in Licensing

License Manager Sign in - not working

smnwlsn — Tue, 15 Jul 2025 08:49:39 GMT

I'm trying to download a software license from the company pool, but the sign in button does not seem to work. I'm on a Mac Studio M4 Max running OS 15.5.

Has anyone else had this issue? Is it possible related to firewall or restricted access to the internet?

I've attached a screenshot - I can sign in to my account on the web.

Any help would be greatly appreciated.

Thanks Simon

Operating system used: Mac Apple Silicon OS 15.5

Re: License Manager Sign in - not working

Nicholas Jones — Thu, 17 Jul 2025 13:40:35 GMT

I second this; I've had this issue for a while and not found a solution yet!

Re: License Manager Sign in - not working

Lpalma — Thu, 17 Jul 2025 15:24:40 GMT

Make sure you have the latest version installed. Sometimes, uninstalling and reinstalling the LM resolves the issue. Good luck.

Re: License Manager Sign in - not working

Nicholas Jones — Thu, 17 Jul 2025 15:52:31 GMT

Ok so my local reseller just fixed this for me.

Close down LMT and open the terminal

Run the command;

cmu --delete-cmact-license --serial 128-25614589

I copy pasted the above command, but have replaced the serial code with the one in your screenshot.

This solved it for me.